Digital CX
Enhance your CX with generative AI and ChatGPT
Ensure personal, prompt, and positive call center interactions with HGS
Leverage the expertise of HGS to move beyond the status-quo
As the world unlocks the potential benefits on utilizing generative AI and ChatGPT for CX, we’ve been tapping away for years building bots for front and back-office processes, deploying AI for monitoring, reporting, and improving workplace safety. We’ve also created cognitive contact centers and intelligent automation services and solutions.
Reduce
AHT and increase cost savings
Drive
business growth across the organization
Ensure
full compliance
Implement
efficient QA
We’ve created operational models that are faster, leaner, less costly, and more accurate utilizing generative AI and ChatGPT.
3841 hours Saved
100% increase in cross-selling activity by agents
10%AHT reduction
89% increase in agent retention
A Human + Digital World
With so much chatter around ChatGPT and AI replacing humans, it’s time to level set. Generative AI is trainable and adaptable – which means someone (enter, humans) must train it and serve as a complement to its capabilities. Our experts at HGS ensure that your contact center’s menial tasks are automated instantly, accurately summarized, categorized, and analyzed in a way that enhances the customer experience.
Request a consultation
Start your digital transformation journey with generative AI and ChatGPT to ensure that your organization champions every moment with winning customer interactions.
Meet with our team today to:
- Learn about the full opportunities generative AI and ChatGPT offer for your primary paint points
- Enhance your existing technologies, resources and call center processes
- Understand the cost and time-saving benefits and best practices that await by linking with the right experts
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
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