Quantify and communicate: Measuring intelligent automation success
Measure what matters to calculate the success of your intelligent automation implementation
Whatever your industry, RPA bots and automation are just one part of a business’s digital transformation journey. Whether you’re exploring automation in insurance, manufacturing, professional services, finance or something in between, bots don’t just improve the efficiency of processes; they also can play a role in meeting larger-scale business objectives. Regular reporting, periodic updates, employee CSAT and executive summaries are just a few tangible ways to communicate ROI to the executive team.
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A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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