eBook

Quantify and communicate: Measuring intelligent automation success

Measure what matters to calculate the success of your intelligent automation implementation

Measuring automation success ebook cover

Insight 1

ROI Calculator: Making automation count

Today’s automation industry is booming as bots have wide-ranging internal and external use cases within a business. Accounting automation, robotic process automation in finance and customer service automation are just a few key functions being automated in today’s organizations. To lead their organizations to new levels of efficiency, technology leaders have begun implementing their own intelligent automation implementations. Yet many are still struggling with the issue of defining success. Effectively calculating ROI of automation implementations includes taking into consideration key factors such as productivity, cost savings, time savings, compliance and data quality.

Insight 2

Communicating business benefits of bots

Whatever your industry, RPA bots and automation are just one part of a business’s digital transformation journey. Whether you’re exploring automation in insurance, manufacturing, professional services, finance or something in between, bots don’t just improve the efficiency of processes; they also can play a role in meeting larger-scale business objectives. Regular reporting, periodic updates, employee CSAT and executive summaries are just a few tangible ways to communicate ROI to the executive team.

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HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

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We are a global leader in the customer experience lifecycle, digital transformation, and business process management.

HGS is helping its clients become more competitive every day.

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.

In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.