E-book
5 tips to successfully manage your social media strategy
Step up your social media strategy to boost your brand reputation.
Rev up revenue with a smarter social strategy
Ready to transform your social media presence from “meh” to “yeah!”?
Social media is an essential element of a successful brand’s overall marketing strategy. However, too many brands are failing to build an active, thriving social media presence. A well-managed social platform helps a company acquire new customers, increase organic reach, and improve its brand reputation.
Through proper community engagement in the appropriate social networks, a company can strengthen brand loyalty with existing customers, build new relationships for years to come and ramp up revenue in the process.
In this eBook, HGS Digital offers five essential tips to successfully manage a company’s social media strategy, along with additional pointers to maintain a positive online presence and engage brand followers.
Inside the eBook
Learn 5 actionable tips including:
- Understand current processes, workflows, brand goals and KPIs
- Build the ideal agent and community manager profiles
- Invest in a modern-day training program for social media caretakers
- Establish how to handle complex interactions and escalations
- Explore non-traditional channels to boost social outcome
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Awards and recognitions
HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
HGS Digital Solutions
Link to: Social Care (EPIC)
Learn about HGS EPIC™ Social Care
HGS Digital monitors, manages, and optimizes owned and earned brand content and increases brand competitiveness in terms of response rate, sentiment, and personalization. Learn how.
Link to: Report | Get your social score
Get your social media score
Before you can boost your bottom-line performance, it’s critical that you start with a baseline measurement. Start today to bring your social media strategy to live. Get your free HGS EPIC™ Social Media Score report.
Link to: Sprinklr
Meet our partner
The Sprinklr and HGS Digital partnership helps organizations maximize the potential of the leading CXM platform with process expertise, managed services, and system integrations into third-party platforms.
Featured HGS Digital Insights
Our technology partners
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
About Hinduja Global Solutions (HGS)
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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