eBook

5 strategies for managing a contact center work-at-home solution

Because remote contact center workers require a different type of management style, industry leader HGS has developed a set of best-practice strategies to help ease the transition.

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Five strategies for effectively managing a work-at-home solution ebook cover

In this eBook, you will learn about:

Virtual training through investments and innovation in video and chat media
Connecting and engaging team-mates across geographies
Amplifying communications and maintaining expectations

“Although recent events have expedited the traditional due diligence of implementing remote workers, the trend was already steadily on the rise. As leaders in the customer experience industry, it’s our duty to leverage and further develop the technology and tools to support this expanding workforce and to continue providing excellent care for both our clients and their customers.”

Marco Colaiacovo
HGS Work@Home^TM Go To Market Lead

HGS Work@Home™ provides solutions to help during a crisis, in a busy season, or for any urgent business need

Implementing a 100% virtual initiative that allows employees across the globe an opportunity to work from home while maintaining HGS culture and support – while all aspects of an employee life cycle are managed virtually – is the foundation of HGS Work@Home™.

Flexible and creative scheduling allows for enhanced employee work-life balance but also enables HGS to meet client volume requirements during ramps/seasonality.

COVID-19 did not force HGS to create a Work@Home program; however, it did validate that the mature HGS program could scale at speed effectively!

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About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.