Maintain operations from an expanded, unlimited footprint
Evolving business needs require creative solutions. Consider implementing a virtual platform to keep everything running smoothly. In this eBook, you will:
- Find out which attributes are most desirable in a remote employee
- Learn how security and compliance are handled in an at-home environment
- Discover how everyone benefits from a remote work platform—your company, your outsourcing partner, as well as the employees supporting your customers
Watch now: An introduction to HGS Work@HomeTM
Implementing remote workers is a viable solution to evolving business needs, and HGS provides customer care agents with training, coaching, and support 100% virtually. Click on our video for an introduction to HGS Work@HomeTM solutions.
“Although recent events have expedited the traditional due diligence of implementing remote workers, the trend was already steadily on the rise. As leaders in the customer experience industry, it’s our duty to leverage and further develop the technology and tools to support this expanding workforce and to continue providing excellent care for both our clients and their customers.”
Marco Colaiacovo
HGS Work@HomeTM Go To Market Lead
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Awards and recognitions
HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
Our technology partners
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
About Hinduja Global Solutions (HGS)
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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