eBook

10 steps to launch a work-at-home solution

Maintain operations from an expanded, unlimited footprint

Evolving business needs require creative solutions. Consider implementing a virtual platform to keep everything running smoothly. In this eBook, you will:

Find out which attributes are most desirable in a remote employee
Learn how security and compliance are handled in an at-home environment
Discover how everyone benefits from a remote work platform—your company, your outsourcing partner, as well as the employees supporting your customers

Watch now: An introduction to HGS Work@Home^TM

Implementing remote workers is a viable solution to evolving business needs, and HGS provides customer care agents with training, coaching, and support 100% virtually. Click on our video for an introduction to HGS Work@Home^TM solutions.

“Although recent events have expedited the traditional due diligence of implementing remote workers, the trend was already steadily on the rise. As leaders in the customer experience industry, it’s our duty to leverage and further develop the technology and tools to support this expanding workforce and to continue providing excellent care for both our clients and their customers.”

Marco Colaiacovo
HGS Work@Home^TM Go To Market Lead

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

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About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.