Insights
eBooks
Customer experiences, business process optimization, and digital transformation
Krishna, or whoever editing or adding new e-Books to this page:
~ Kimberly Dou
eBOOK
Step up your social media strategy to boost your brand reputation
eBOOK
Effectively calculating ROI of automation implementations includes taking into consideration key factors such as productivity, cost savings, time savings, compliance and data quality. …
eBOOK
Maintain operations from an expanded, unlimited footprint
eBOOK
As we enter into another decade, it is helpful to reflect upon how the customer experience industry has evolved and where the industry is headed.
eBOOK
As we enter into another decade, it is helpful to reflect upon how the customer experience industry has evolved and where the industry is headed.
eBOOK
Industry leader HGS has developed a set of best-practice strategies to help ease the transition of remote contact center management style.
eBOOK
This ebook provides an overview of all the key aspects to take into consideration during the implementation of a cloud governance framework.
eBOOK
…Fintechs, emerging technologies, changing demographics, and increasing customer expectations are driving a need for new value propositions and better customer service..
eBOOK
While your customers receive the same level of support from virtual employees that those in a contact center provide, remote workers require a different type of management style.
eBOOK
Insurance organizations enable their customers to live life confidently, maximize financial and physical health, and improve personal resilience. The irony is that, while insurance policies are designed to…
eBOOK
…Brands, outsourcers, and technology partners are all working hard to find ways to drive transformation, amazing CX, and efficiency….
eBOOK
Hyper-personalization can have a significant impact on CX. This is supported by HGS Digital research on data-driven customer personalization, …
eBOOK
Texting is a powerful channel to use to conduct surveys, with industry research citing a 98% open rate and a 45% response rate.
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