Insights

eBooks


Customer experiences, business process optimization, and digital transformation

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eBOOK

5 tips to successfully manage your social media strategy

Step up your social media strategy to boost your brand reputation

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eBOOK

How to define automation success and communicate ROI

Effectively calculating ROI of automation implementations includes taking into consideration key factors such as productivity, cost savings, time savings, compliance and data quality. …

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Cover image of eBook 10 steps to launch a Work-at-Home solution

eBOOK

10 steps to launch a Work-at-Home solution

Maintain operations from an expanded, unlimited footprint

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eBOOK

5 strategies for managing a contact center work at home solution

Industry leader HGS has developed a set of best-practice strategies to help ease the transition of remote contact center management style.

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eBOOK

Definitive cloud governance guide: 11 tenets of cloud strategy

Rethinking enterprise account organization models is critical to improved Cloud governance. Today’s cloud providers are adding robust features to their catalogs to facilitate isolating workloads in Organization Units. …

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Cover image of eBook 5 strategies for effectively managing a Work-at-Home solution

eBOOK

Five strategies for effectively managing a Work-at-Home solution

While your customers receive the same level of support from virtual employees that those in a contact center provide, remote workers require a different type of management style.

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eBOOK

The journey to resilience

Insurance organizations enable their customers to live life confidently, maximize financial and physical health, and improve personal resilience. The irony is that, while insurance policies are designed to…

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eBOOK

The top 10 customer experience trends of 2020

…Brands, outsourcers, and technology partners are all working hard to find ways to drive transformation, amazing CX, and efficiency….

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