Insights
eBooks
Customer experiences, business process optimization, and digital transformation
Krishna, or whoever editing or adding new e-Books to this page:
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eBOOK
5 tips to successfully manage your social media strategy
Step up your social media strategy to boost your brand reputation
eBOOK
How to define automation success and communicate ROI
Effectively calculating ROI of automation implementations includes taking into consideration key factors such as productivity, cost savings, time savings, compliance and data quality. …
eBOOK
10 steps to launch a Work-at-Home solution
Maintain operations from an expanded, unlimited footprint
eBOOK
The top 10 customer experience trends of 2020
As we enter into another decade, it is helpful to reflect upon how the customer experience industry has evolved and where the industry is headed.
eBOOK
The top 10 customer experience trends of 2020 UK
As we enter into another decade, it is helpful to reflect upon how the customer experience industry has evolved and where the industry is headed.
eBOOK
5 strategies for managing a contact center work at home solution
Industry leader HGS has developed a set of best-practice strategies to help ease the transition of remote contact center management style.
eBOOK
Everything you need to know about Cloud Governance
This ebook provides an overview of all the key aspects to take into consideration during the implementation of a cloud governance framework.
eBOOK
Hyper personalize the banking customer experience
…Fintechs, emerging technologies, changing demographics, and increasing customer expectations are driving a need for new value propositions and better customer service..
eBOOK
Five strategies for effectively managing a Work-at-Home solution
While your customers receive the same level of support from virtual employees that those in a contact center provide, remote workers require a different type of management style.
eBOOK
The journey to resilience
Insurance organizations enable their customers to live life confidently, maximize financial and physical health, and improve personal resilience. The irony is that, while insurance policies are designed to…
eBOOK
The top 10 customer experience trends of 2020
…Brands, outsourcers, and technology partners are all working hard to find ways to drive transformation, amazing CX, and efficiency….
eBOOK
How can today’s brands win with a data-driven approach to hyper-personalization?
Hyper-personalization can have a significant impact on CX. This is supported by HGS Digital research on data-driven customer personalization, …
eBOOK
The “everything-you-need-to-know” guide to launching text message customer service
Texting is a powerful channel to use to conduct surveys, with industry research citing a 98% open rate and a 45% response rate.
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