HGS Interactive
Website design and development
Better web experiences mean more satisfied customers
Help consumers get the right answer fast online
We use analytics and our deep understanding of consumer interactions to continually increase the value your website provides.
Omnichannel experiences
Websites are integral to a superior, omnichannel CX. Personas and customer journey maps ensure we uncover CX challenges, design winning solutions, and offer the right channel at the right time.
The partner fit
Choose and implement the right content management system framework to future-proof your builds and to structure content that easily flows across APIs and renders beautifully across channels.
Security priority
We adhere to proven standards and guidelines and commit to providing you with the best data security, privacy, and data intelligence features with the best technology partners.
Publish across channels simultaneously
A headless content management system (headless CMS) moves content, maintenance, and delivery to the cloud.
A traditional CMS manages all of your website back-end content, code, templates, and plugins as well as your front-end HTML pages.
A headless CMS keeps everything intact on the back end, but uses an API to deliver your content to any channel on the front end.
Even blue chips are using WordPress
WordPress offers a level of flexibility and scalability that is hard to ignore.
Integrate WordPress with your CRM, analytics, social media management tools, helpdesk and ticketing systems, applicant tracking systems, ecommerce and payment, shipping and inventory systems, and more.
Leverage our WordPress design and development expertise to create user-friendly, value-oriented, and integrated websites, portals, and landing pages for your business.
Select partners and tools that work for you
With expertise across all major platforms and partnerships with Oracle, Microsoft, Amazon, and SalesForce, we can help you select and/or implement the right CMS framework for your organization.
Bridge the cross-channel chasm
The customer journey and consistent content delivery across multiple channels form the basis of today’s omnichannel customer and content strategies.
A consumer who interacts with a company on both a phone and desktop should have a unified experience.
This can be a challenge for your in-house digital marketing team, but it’s something we do everyday.
On the blog: HGS CMS provides a consistent CX
We provide end-to-end creative, social, and digital customer experience support
Link to: Website Design and Development
Digital CX Strategy
We design a digital roadmap based on both the business challenges and requirements, as well as industry best practices, to create a digital plan that is future-proof.
Link to: Headless Content Management System (CMS)
Headless CMS
Our headless CMS systems keep everything intact on the back end, but add an API to deliver your content to any channel on the front end.
Link to: CX Chatbots
CX bots and live chat
We build next-gen conversational interfaces, powered by AI and machine learning capabilities. We design, build, and scale chatbots that form an integral part of your CX.
Link to: Mobile App Development
Mobile
Our mobility practice currently supports 50+ customer engagements across the globe powering 400+ connected devices. We help clients engage with employees, partners, and customers.
Link to: Creative and Production Services
Creative and production
Create impactful conversations online and stay connected with your customers with our proven capabilities in social media management.
