Digital CX
Unlock cost savings with call center automation
Improve agent efficiency, speed, and customer interactions
Our award-winning automation success
Outdated technologies and complicated processes? We know how to remove roadblocks and build a superior call center.
Eliminate
repetitive tasks
Improve
processes and agent productivity
Reduce
average handle time (AHT)
Increase
self-service for customers
Your must-have call center automation features
There are several automated call center systems that are being used by brands to improve efficiency and save time. Here are some of the essential automation systems that will take your call center to the next level:
Interaction automation
Streamline customer interactions using solutions, such as chatbots and voice assistants.
Forecasting automation
Estimate future demand and call volumes using predictive analytics.
Workflow automation
Reduce mundane and repetitive manual tasks using RPA bots.
Agent guidance automation
Provide real-time support to your agents using smart knowledge management systems.
Call routing automation
Route and distribute calls to the right agents using IVR and ACD systems.
Scheduling automation
Create shift schedules as per business needs using AI-based algorithms.
Whether it’s generative AI, auto dialers, cloud telephony, call logging and recording, chatbots, or analytics, we’ll help get your 24/7 customer experience in future-proof order. The cost savings and amazing outcomes will make you wonder why you didn’t meet with us sooner.
Huge cost reductions for our clients
$12M+
Cost savings from enhanced automation and AI
$400B global retailer
$1M
Savings from increased efficiencies through automation
$20B U.S. transportation and logistics company
10%
Increase in filtered, non-actionable social posts, leading to millions in cost savings
$200B global fast food chain
Request a consultation
Ready to reduce costs through call center automation?
Our one-hour, no-obligation consultation will help your team:
- Learn about the latest call center automation trends
- Identify and understand the challenges in your current operations and processes
- See call center automation best practices and examples in action
- Recognize potential opportunities for automation within your organization
Venu Gooty
SVP, Digital Strategy and
Transformation
Based in Austin, Texas
With over 18 years of IT experience, Venu is helping global brands optimize their call center operations to exceed rising customer expectations.
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
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