HGS Digital
Customer experience is the catalyst for digital transformation
Business is moving fast and customers even faster. When it comes to customer experience, you need to raise the bar. That’s why from touchpoint to technology, HGS Digital helps you transform creative disruption into competitive advantage. With our holistic, human-centered and data-driven approach to contact center transformation, we help to create your future in real time. Count on our end-to-end solutions to help your contact center become more fearless, frictionless and future-forward.
HGS Work Cloud™ — the future of work
The way work was meant to be
At HGS Digital, agility is at the core of our approach. We work at speed to execute, learn and iterate. We’re pioneering an agile, on-demand, reinvention of work with HGS Work Cloud™, a modern operational framework that ensures work is done the way it was meant to be: balanced, reliable, secure, and flexible.
Our CX Optimization methodology for contact centers leverages a proven 6-step methodology that helps businesses quickly analyze and identify areas for improvement leveraging process improvements and technology implementations.
When you partner with HGS Digital, you can count on working with our A team — a group of digital strategists and practitioners with deep experience in technology.
(100+ experts)
Staying ahead of change requires building the capabilities and resilience needed to create contact centers for today’s complex world. Leveraging future-fit technology to solve our clients’ most complicated challenges is at the core of what we do.
Develop a comprehensive automation roadmap to transform the contact center encompassing people, processes and technology solutions.
Develop and implement a cloud strategy taking into account security and compliance standards and impact on people, policies and processes.
Evaluate technology needs and identify best contact center technologies to map to business goals.
| On Premise | On Cloud |
|---|---|
| 4-6 weeks | 3-5 days |
Build a digitally-focused workforce to drive customer experience improvements and innovation.
Define a holistic data analytics program to measure customer insights that matter.
Demonstrate return on investment for automation initiatives based on quick wins and contact center optimization.
Our suite of accelerators helps contact centers optimize operations, increase speed to market and ensure continuous value delivery.
At HGS Digital, our clients depend on us to partner with them as trusted advisors to deliver uncommon results. Our strong partnerships with the world’s top technology providers ensures that we build path-breaking enterprise solutions, innovate rapidly and accelerate digital transformation.
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Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
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