Our solutions address today’s biggest industry challenges
We drive innovation and enrich the CX across nine industries.
Automotive and Manufacturing
We keep businesses moving forward
Electric and self-driving vehicles, gig economy, supply chain, brand loyalty, and emissions are just some of the challenges faced by automotive OEMs and other manufacturers. HGS works with manufacturers to make them more competitive. HGS Digital’s AI Workplace Safety and Cognitive Contact Center solutions could be of benefit in this industry.
Banking, Financial Services, and Insurance
We help you build trust, increase resilience, and deliver on promises
Tech disruption, trust and retention, regulatory compliance, cybercrime and fraud, data breaches, mobility and globalization, and aging systems represent a mere sampling of the obstacles and threats that the BFSI industry is facing. HGS works with payment startups, and private and national banks to increase their resilience and keep customers for life. Due to this industry’s renewed B2C focus, our EPIC™ Social Care, Cognitive Contact Center, and HGS PULSE analytics portal offerings could be useful for optimizing customer engagement.
Consumer Electronics and Technology
We deliver competitive, next-generation customer experiences
Changing consumer demands, shrinking operating margins, IoT, quality and longevity, speed to market, startup financing, supply chain challenges, finding talent, cybersecurity, robotics, and AI are changing the way electronics and tech organizations operate. Innovation and speed to market are key in this industry. Our HGS PULSE analytics portal leverages technology to bring teams together, reduce costs, and promote data-driven decision making. Our EPIC™ Social Care solution ensures you are equipped to monitor and manage the product reviews and inquiries that can make or break a brand.
Consumer Packaged Goods
We help you create unforgettable customer experiences
Regulatory risk, mergers and acquisitions, slowing international trade, constant need to innovate, environmental and sustainability concerns, and a changing retail landscape make it challenging to move your business forward with confidence. HGS works with clients to make them more competitive, including providing unforgettable customer experiences with our Cognitive Contact Centers and EPIC™ Social Care and using data from our HGS PULSE analytics portal to improve products and services.
We provide holistic healthcare solutions for better outcomes
Electronic health records, connected care, increasing costs, aging populations, labor shortages, medical errors, cybersecurity, collections, price transparency, consolidation, patient experience, privatization, wait times, equal access, personalized medicine, epidemics, and pace of innovation are just some of the challenges faced by healthcare payers and providers, pharma and life sciences, and laboratories today. Our AI Workplace Safety solution can protect your team and your patients, while our Cognitive Contact Center solutions can ensure they receive the best care possible for their entire journey back to health.
We help governments deliver cost-effective digital services to the public
Public-private collaborations, digital transformation, budget cuts, low CSAT, cybersecurity, urbanization, polarizing elections, economic development, and procurement processes are just some of the challenges faced by local, regional, state, and federal governments. AI increases efficiency and productivity, enables teams to deliver on promises, and focus on strategic initiatives. HGS works with public sector clients to serve students, subscribers, homeowners, and travelers, and we can bring positive change to your department, too.
We optimize the customer experience for empowered, mobile consumers
Ecommerce, supply chain challenges, evolving shopper expectations, always-available products, staff knowledgeability, real estate costs, price sensitivity, online reviews, social customer care – the list of retail challenges goes on and on. HGS works with retailers to engage with more customers, faster on social and online, to accelerate their speed to innovation and to provide burst capacity on demand to handle seasonal and cyclical spikes as they strive to deliver an improved CX.
We help you to differentiate, innovate, and retain customers
Increasing competition, IoT, 5G, privacy and security, regulation, and cybersecurity are just some of the concerns keeping telecom managers awake at night. Introducing cloud computing enables you to introduce new services, reduce costs, attract new subscribers, and respond to market demands more quickly and efficiently. HGS works with cable and telecom providers in the US, Canada, India, and Europe and can use that industry understanding to build a cognitive contact center to help you to increase loyalty among your subscribers, for example.
Travel and Hospitality
We support the customer journey, digitally and literally
Online reviews and reputation management, environmental concerns, personalization, loyalty, translation and localization, crisis and emergency response, and seasonal spikes are just some of the challenges that those in the travel and hospitality industry are facing. Our EPIC™ Social Care solutions increase access and speed to response while improving the CX; our Cognitive Contact Center solutions ensure you always hear the voice of the customer.