HGS Digital
Our digital transformation solutions
Analytics, automation, and AI to reduce costs and increase revenue
HGS Digital
Analytics, automation, and AI to reduce costs and increase revenue
The majority of the top analyst firms — Gartner, Forrester, Nelson-Hall, Frost and Sullivan, etc. — have indicated that the next few years will bring an increased focus on the use of AI to improve the customer experience (CX) and the employee experience (EX).
Harvard Business Review, in research involving 1,500 companies, found that firms achieve the most significant performance improvements when humans and machines work together. At HGS Digital, this has been our experience, too, but we’ve found that many companies are struggling to successfully combine Bots&Brains™.
HGS Digital’s AI-driven solutions enable humans to complete complex tasks and the technology to handle the routine ones. For some of the world’s biggest brands, we have ensured smooth digital transformations, and many of these revolve around finding the right mix of Bots&Brains™.
HGS Digital’s solutions bring together analytics, automation, and AI-driven services. With predictable pricing, our solutions are designed to comb through and derive meaning from massive amounts of enterprise data and to mesh and grow with your company. We offer several packaged solutions.
Anchor decisions on data. Get 360-degree views of your customers and contact center.
Enrich your customer interactions with live-chat, conversational commerce, AI, and automation.
Protect your brand and engage with more online customers faster with our engage, protect, inform, and create approach.
Employees are your greatest asset: use AI and the Internet of things (IoT) to monitor and protect their health and safety.
A set of integrated contact center partner solutions powered by AWS AI to improve CX and accelerate operational efficiencies.
A downloadable mobile app that determines an employee’s COVID-19 risk via the completion of a health status questionnaire.
Is an innovative cloud solution that gives marketing departments a simple and secure way to manage brand identities, business processes and campaign analytics.
We provide advantages for CIOs, CMOs, COOs, and CCOs.
We’ve delivered complex digital engagements across 9+ industries for dramatic TCO reductions and scalability on demand and pay-as-you-go.
Embracing AI extends far beyond the IT department; we work to understand and align the goals of all your stakeholders.
We’ve partnered and worked with many major technology providers but will only recommend the ones that are right for you.
We have experienced AI, automation, and analytics resources and processes all ready to go to drive speed-to-innovation and improved CXs.
We drive innovation and enrich the CX across nine industries.
We’re much more than a business process outsourcing company: we’re creators, innovators, and problem-solvers.
Fill temporary resource and skills gaps with our digital experts.
Hire our seasoned experts for advice or for a defined project.
Partner with us long-term for ongoing delivery and operational optimization.
Invest in an app, site, or portal and let us maintain it for you.
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