Design over technology
We focus on design over technology to create a high-ROI implementation plan with a multi-parameter-based prioritization approach. This design-led automation approach determines the scope of automation from blended to re-engineered to fully automated.
We conduct focused discovery sessions to ensure the right processes with higher impact are identified for automation. During this stage, a pool of processes are reviewed and a scored against various parameters, keeping in mind the criticality, business impact, and other factors. With a strong business case established and stakeholder buy-in, we then undertake process understanding studies where happy path and exception mapping is carried out. We ensure both the upstream and downstream activities are reviewed to ensure the process is streamlined.