Cloud telephony opens the door to an AI-driven, cloud contact center
Our goal is to start simple, increase sophistication over time, and create clear business value.
We start by moving your on-premise architecture (such as desk phones, Public Switched Telephone Networks (PSTN), etc.) to the cloud, giving you more flexibility to respond to business demands than ever before.
Within three or four months, you’ll stabilize on the new technology and start to notice improvements in staffing, KPIs, satisfaction, etc.
At the six-month point, or at your preferred pace, we can layer on enhancements, such as contact center AI, contact center analytics, social media customer service, CRM, bots, social, and more.
Within twelve months, you could be recognized as an industry leader operating a cognitive contact center generating remarkable NPS® and CSAT.