HGS Digital
Leverage our brawn, bots, and brains for the heavy lifting
Today’s IT departments are often a patchwork of permanent and contract staff, project-specific collaborators, vendors, and more. Keeping these resources aligned is challenging. Partnering with a strategic, responsive managed services partner (MSP) can be transformative!
Engaging an MSP is not akin to abdicating control. With the right MSP, outsourcing some IT services can be truly empowering. (Just ask our clients!)
Collaborating with an MSP enables in-house teams to focus on strategic projects, share the burden of ongoing operations, and gain access to the latest management tools and techniques with one monthly invoice.
But how do you find an MSP with industry knowledge, a client-first approach, credentials, and an unbiased vendor approach? HGS Digital has these qualities in spades!
In conversations with clients, we hear about the pressure to deliver improved user experiences. We hear about resource and skills gaps. We hear about privacy, security, audits, and compliance. We hear about competitiveness, digital transformation, and budget restrictions—sometimes in one sentence!
Cloud can address many of these challenges and lighten the on-prem burden. But even cloud services need to be managed to stay current, compliant, stable, and secure. But the real questions are “who?” and “how?”
HGS Digital can take ownership of part or all of the management of your environment. Not only can we manage your cloud services, we can help to optimize operations to allow you to focus on activities that drive true business value.
Our around-the-clock cloud monitoring experts are available to watch your environment, alert you to issues, respond to tickets, and provide L1 support to determine and address issues and causes.
This offering includes daily, weekly, and monthly reports to maintain the stability of your environment. At a more granular level, the reports help you to understand monitoring status, ticket trending, average response times, and more—all to ensure the continuous delivery and uptime.
Pair this service with our 24/7 Cloud Support Service for L1–L3 issue diagnosis, root-cause analysis, issue resolution, and reporting.
We monitor website, server, cloud, network, application, and real user performance. Across multiple regions and even multiple clouds, we monitor your entire infrastructure with the convenience of a unified web console. We help you to avoid issues before users are aware or affected. With our monitoring service, gain insights on:
As your cloud use and reliance increases, you may face challenges around management, predictability of spend, billing segregation, and reporting across multiple cloud accounts (or vendors).
Tracking cloud efficiency beyond billing and reporting to include security, optimization, and general best practices for your cloud workloads can be a big undertaking. Our service simplifies usage, accelerates adoption, and increases ROI through:
Based on your specific needs, we’ll establish a cadence for customized reports. Reports can identify overall usage and spend by cost center, for example. Point-in-time snapshots, historical and predictive analysis, and notifications can also flag optimization opportunities.
In the event that you need assistance with implementing any changes to optimize your cloud, our Cloud Experts on Demand service are available to work alongside your team.
Finding cloud experts is not always easy. Even as your team transitions from managing on-premises workloads to cloud workloads, they face a learning curve. Our team of advanced cloud resources can provide skills and knowledge transfer to make the transition to the cloud seamless.
In the event that you experiences issues, we offer support services to help your team uncover the cause and expedite remediation. Our Cloud Support Service lets you raise a ticket any time, day or night, and gain access to cloud support professionals who can troubleshoot.
We offer an annual cloud support agreement featuring:
Our cloud support service will lift a weight off your shoulders. Engage with us as you work to achieve and maintain a steady state.
Are you nervous about making a cloud managed services leap of faith? These MSP numbers should ease your mind.
Moving to cloud enables you to achieve faster time-to-market and free your resources to focus on other business goals. Cloud solutions reduce IT complexity, increase productivity, and provide the flexibility to scale up and down to meet the dynamic needs of your business.
Leverage our unbiased expertise to build a tailored cloud solution that balances costs, priorities, risks, speed, and opportunities.
Rely on our experts on demand and DevOps professionals to help bridge the systems, data, process, and training gaps between in-house and cloud.
Also known as contact center as a service (CCaaS), offers benefits for both small and enterprise contact centers.
Engage our security professionals to ensure your proprietary data are monitored, secure, compliant, and available.
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Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
CIN: L92199MH1995PLC084610
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