Cloud services


The digital innovation journey starts with cloud

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The right cloud approach can influence digital transformation success

Choosing the right cloud environment can drive operational efficiencies, IT flexibility, and scalability. It can also heavily influence the success of your other digital initiatives, such as artificial intelligence (AI), mobility, big data, and the Internet of things (IoT).

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Finding cloud clarity

The advent of hybrid cloud models has resulted in a cloud landscape that is challenging to manage. We can help you plan, build, and optimize cloud infrastructure. In an increasingly hybrid cloud culture, we help to cut through the noise, implement strategically and quickly, and leverage what you have.

Our cloud services help you react quickly to market changes, define workload requirements, manage enterprise workloads, and future-proof and achieve consistent ROI. Our team can help you find answers to these cloud questions:

  • What do we want to achieve? How will we measure success?
  • What is our best approach? Public, private, or hybrid? Software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), or contact center as a service (CCaaS)?
  • Which workloads should we move—document management, databases, CRM, storage and backup, inventory and orders, accounting, HR, quality assurance materials, or something else?
  • How will we maintain control of cloud data and systems? How will we ensure privacy, security, and compliance? How will we align vendors?
  • What’s our timeline, scope, and budget? Are we applying phases? What are the impacts on policies, processes, and people? How much training will staff need?

Transform your business with our end-to-end cloud services

Moving to cloud enables you to achieve faster time-to-market and free your resources to focus on other business goals. Cloud solutions reduce IT complexity, increase productivity, and provide the flexibility to scale up and down to meet the dynamic needs of your business.

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Leverage cloud to address today’s biggest business challenges

Perhaps you are a CIO with cybersecurity concerns, aging systems, or goals to innovate faster. Perhaps you’re a CMO struggling to manage customer data or improve the customer experience (CX). Or perhaps you are a CDO who is concerned with data quality and security. Regardless of your position or cloud motivation, we can help.

HGS offers platform-agnostic advice and helps to achieve the highest levels of business agility, efficiency, and security. Our cloud computing capabilities can help you use the cloud as the foundation for IT modernization, meaningful CXs, and measurable outcomes.

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Automotive and manufacturing: We keep businesses moving forward

Electric and self-driving vehicles, gig economy, supply chain, brand loyalty, and emissions are just some of the challenges faced by automotive OEMs and other manufacturers. HGS works with manufacturers to make them more competitive. Introducing cloud computing brings teams together, reduces costs, and increases speed to market. Whether it’s a headless CMS initiative on the cloud or migrating key workloads to the cloud for scalability on demand to meet cyclical spikes, we’re here to help maximize your IT budget and deliver faster innovation.

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Banking, financial, and insurance: We build trust and increase resilience

Tech disruption, trust and retention, regulatory compliance, cybercrime and fraud, data breaches, mobility and globalization, and aging systems represent a mere sampling of the obstacles and threats that the BFSI industry is facing. HGS works with payment startups, and private and national banks to increase their resilience and keep customers for life. Our Cloud Security Operation Center services help them increase speed to market and ensure their customer data is secure and safeguarded against cyberattacks.

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Consumer electronics and technology: We deliver next-gen customer experiences

Changing consumer demands and impatience, shrinking operating margins, IoT, quality and longevity, speed to market, startup financing, supply chain challenges, finding talent, cybersecurity, robotics, and AI are changing the way electronics and tech organizations operate. The right cloud strategy brings teams together, reduces costs, and increases innovation and speed to market.

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Consumer packaged goods: We help you balance retail and wholesale channels and maximize profit

Regulatory risk, mergers and acquisitions, slowing international trade, constant need to innovate, environmental and sustainability concerns, and a changing retail landscape make it challenging to move your business forward with confidence. HGS works clients to make them more competitive, including providing end-to-end, cloud-based, lead-generating contact center solutions.

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Healthcare: We provide holistic solutions for better outcomes

Electronic health records, connected care, increasing costs, aging populations, labor shortages, medical errors, cybersecurity, collections, price transparency, consolidation, patient experience, privatization, wait times, equal access, personalized medicine, and pace of innovation are just some of the challenges faced by healthcare payers and providers, pharma and life sciences, and laboratories today. Introducing cloud computing reduces costs, brings teams together, and can help support a multi-hospital site infrastructure seamlessly. HGS works with some of the largest and most prestigious healthcare organizations in the world. Helping your team to help others, via HGS’ Contact Center as a Service and digital transformation solutions, is our specialty.

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Public sector: We help governments deliver cost-effective digital services

Public-private collaborations, digital transformation, budget cuts, low CSAT, cybersecurity, urbanization, polarizing elections, economic development, and procurement processes are just some of the challenges faced by local, regional, state, and federal governments. Cloud computing maximizes ROI, enables teams to deliver on promises, and focus on strategic initiatives. HGS works with public sector clients to serve students, subscribers, homeowners, and travelers, and we bring positive change to your department, too.

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Retail: We optimize the CX for empowered, mobile consumers

Ecommerce, supply chain challenges, evolving shopper expectations, always-available products, staff knowledgeability, real estate costs, price sensitivity, online reviews, social customer care—the list of retail challenges goes on and on. HGS works with retailers to leverage DevOps and the cloud to accelerate their speed to innovation and to provide burst capacity on demand to handle seasonal and cyclical spikes as they strive to deliver an improved CX.

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Telecom: We help you to differentiate, innovate, and retain customers

Increasing competition, IoT, 5G, privacy and security, subscriber loyalty, regulation, and cybersecurity are just some of the concerns keeping telecom managers awake at night. Introducing cloud computing enables you to introduce new services, reduce costs, attract new subscribers, and respond to market demands more quickly and efficiently. HGS works with cable and telecom providers in the US, Canada, India, and Europe and can use that industry understanding to help you complete your projects and reach your goals faster.

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Travel and hospitality: We support the customer journey, digitally and literally

Online reviews and reputation management, environmental concerns, personalization, loyalty, translation and localization, crisis and emergency response, and seasonal spikes are just some of the challenges that those in the travel and hospitality industry are facing. Cloud can increase access and speed to response while improving the customer experience; our Contact Center as a Service solutions ensure you always hear the voice of the customer.

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Cloud can underpin innovation; so can engaging HGS Digital

HGS Digital brings together deep technology expertise, a pool of cloud consultants, inbuilt tools, and proven methodologies to make your transition to the cloud cost-effective and risk-free.

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Industry-specific expertise

We’ve delivered complex digital engagements across 9+ industries, bringing dramatic TCO reductions and scalability on demand and pay-as-you-go.

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Cross-departmental collaboration

Embracing the cloud extends far beyond the IT department; we work to understand and align the goals of all your internal stakeholders.

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Platform-agnostic approach

We’ve worked with all the major cloud service providers but will only recommend the ones that are right for you.

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Cloud experts on demand

We have experienced cloud resources and processes in place and ready to go to drive speed to innovation and improved customer experiences.

Give your business the cloud advantage faster

Your organization may have differing points of view and competing priorities across departments that prevent a smooth transition to the cloud. We have a proven approach and significant experience in gaining C-suite alignment, setting expectations, and ensuring cloud success.

Evaluate and plan

  • Business readiness assessment
  • Cloud portability analysis
  • Cloud model evaluation (IaaS, PaaS, SaaS, private vs. public vs. hybrid cloud)
  • Vendor evaluation
  • Disaster recovery planning
  • Monitoring and reporting requirements

Migrate and test

  • Architecture design
  • Inbuilt tools and methodologies, as-needed development
  • Infrastructure setup with monitoring service
  • Migrate workloads (applications, databases, content), testing and go live

Secure and optimize

  • Data/application governance and security/compliance
  • Post-migration testing
  • Patching, upgrades, and other enhancements
  • Performance reviews/optimization

Cloud provides quantifiable business improvements

  • An average workload moved from on-prem to the cloud sees about a 40% reduction in total cost of ownership, according to Stratoscale.
  • Deloitte has indicated that 70% of companies have used cloud to develop new products, services or business models; to enter new markets; or to enable other product or service innovations.
  • Forrester reports that 49% of enterprises see faster time to deployment as a key reason for migrating to a modern cloud.

Our technology partners

With expertise across all major platforms and partnerships with Amazon, Oracle, IBM, and SalesForce, we can help you select and/or implement the right cloud solution for your organization.

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