HGS Digital
Use our 600+ bots for automating CX and back-office processes
CXOs are often tasked with driving cost optimization by enhancing business efficiency. It’s an objective that can be achieved through digitization, by automating processes, and reducing manual effort. It can be achieve with our Automated Enterprise solution.
Forrester predicts the robotic process automation (RPA) industry to grow to $2.9 billion in 2021. Analysis of what to automate, how to automate, how much to automate, while keeping value maximization in mind, is where HGS’s expertise lies.
RPA is a non-invasive solution that uses a client’s existing end-user interfaces and enterprise applications to automate processes to reduce agent effort and bring in process efficiency. This eventually leads to:
We take pride in attracting the best solution architects with strong digital backgrounds and domain-specific knowledge to attack the task at hand. We have a team comprised of black belts, technical architects, and data scientists to help derive the maximum benefits from automation.
We design and deploy bots based on clients’ individual requirements. This is backed by process reengineering, Six Sigma practices, domain know-how, and a deep expertise in business process management. We bring together tools and process experts to help reengineer the process and drive significant business efficiencies.
We work with the leading RPA platform providers. We focus on solutions rather than just the tools. We also build or bring in complimentary technologies for the hyper-customization of solutions. We have built over 600 bots for CX and back-office processes and can quickly deploy them as part of your automation strategy.
In this approach, there is an end-to-end process automation. There is no manual intervention. Bots take care of the entire process.
Bots are deployed for the rule-based, repetitive tasks. There is some human intervention depending on the process requirements and risk implications.
Parts of the process are automated, with human intervention as required. This depends on the process and the desired result of automation.
There are a lot of activities and transactions that are carried out on the back end, where there is constant information flow between systems. RPA helps to automate these repetitive or rule-based tasks, and thereby helps in improving the efficiency of processes with better accuracy and turnaround time.
In 2017, an IT company was on the lookout for an outsourcing partner well-versed in robotic process automation. This organization sought to reduce shared services, increase process efficiency and, at the same time, optimize costs.
We provide end-to-end automation.
Initially, we used RPA solutions only for clients but quickly institutionalized automation within our own business. Today, we use ML and natural language processing (NLP) as a virtual workforce that is capable of executing tasks and learning from data sets, including decisions based on emotion detection.
Identifying the scope of transformation and type of automation leading to clear business value
Workflow design and development to improve quality, innovation, and productivity
Machine-led digitization techniques for data extraction from structured, semi-structured, and unstructured sources
Automated, self-learning interactions and systemic responses towards enhancing customer experiences
Cutting costs and creating efficiencies is a top priority for today’s organizations as they look to drive digital transformation through lean operations. The ROI of lean operations promises greater employee engagement and a bigger bottom line.
Want leaner operations? Complete this form to kickstart HGS Digital’s LeanOps assessment.
Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068
Registered Office: 171, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra
CIN: L92199MH1995PLC084610
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