Digital CX

Unlock cost savings with contact center automation

Improve agent efficiency, speed, and customer interactions

Speak to an expert

Gartner Magic Quadrant Leader award laurel
Transformation of the Year award laurel
Excellence in Customer Service award laurel
TMC-CX-Innovation award laurel
AI Breakthrough award laurel

Our award-winning automation success

Outdated technologies and complicated processes? We know how to remove roadblocks and build a superior contact center.

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repetitive tasks

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processes and agent productivity

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average handle time (AHT)

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self-service for customers

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Your must-have contact center automation features

There are several automated contact center systems that are being used by brands to improve efficiency and save time. Here are some of the essential automation systems that will take your contact center to the next level:

Streamline customer interactions using solutions, such as chatbots and voice assistants.

Estimate future demand and call volumes using predictive analytics.

Reduce mundane and repetitive manual tasks using RPA bots.

Provide real-time support to your agents using smart knowledge management systems.

Route and distribute calls to the right agents using IVR and ACD systems.

Create shift schedules as per business needs using AI-based algorithms.

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Whether it’s generative AI, auto dialers, cloud telephony, call logging and recording, chatbots, or analytics, we’ll help get your 24/7 customer experience in future-proof order. The cost savings and amazing outcomes will make you wonder why you didn’t meet with us sooner.


Huge cost reductions for our clients


Cost savings from enhanced automation and AI

$400B global retailer


Savings from increased efficiencies through automation

$20B U.S. transportation and logistics company


Increase in filtered, non-actionable social posts, leading to millions in cost savings

$200B global fast food chain

Request a consultation

Ready to reduce costs through contact center automation?
Our one-hour, no-obligation consultation will help your team:

  • Learn about the latest contact center automation trends
  • Identify and understand the challenges in your current operations and processes
  • See contact center automation best practices and examples in action
  • Recognize potential opportunities for automation within your organization
Photo of Venu Gooty

Venu Gooty

SVP, Digital Strategy and

Based in Austin, Texas

“Through proven automation strategies and solutions, we can alleviate pressure on your agents while providing your customers with a world-class experience.”

With over 18 years of IT experience, Venu is helping global brands optimize their contact center operations to exceed rising customer expectations.