HGS Digital
Data and analytics
From data to insights to actions and better business outcomes
HGS Digital
From data to insights to actions and better business outcomes
Analytics is a mechanism for extracting meaningful insights from an organization’s data for better business decision making.
Data can unlock the mystery of what customers want. With the complexity of market segments, varied customer needs, and channel preferences, businesses today need a holistic understanding of their customers to serve them better. Analysis of past data leads to insights in the present that will guide actions in the future.
At HGS, we have a strong data science and analytics practice with the right people, processes, and technology know-how to help transform the customer experience (CX). Our prebuilt assets accelerate your data transformation journey at a lower cost and for faster go-to-market.
Applying HGS’s customer engagement and analytics competencies enables clients to move away from experience-based and gut-feel changes, to data-backed decisions for their customers.
Information for industries:
Within the telecom industry, companies often face issues of customers frequently moving between service providers based on the offers and benefits offered at the time. Data and analytics can help address these challenges:
Given the growth and concerns of the healthcare industry, it stands to gain a lot from customer insights and data management. Data and analytics can yield valuable insights to address several healthcare challenges:
Retail as an industry has been one of the early adopters of data and analytics. With more people switching to online shopping, retailers vie for more wallet share through upselling and cross-selling methods. Hyperpersonalizing online customer experiences using data is the new norm.
The right use of data science expertise can help retailers:
The travel and hospitality segment is becoming one of the fastest consumers of data and analytics. Data and analytics can provide insights in several critical areas:
The banking industry has to trade off risk with opportunity and, at the same time, make the right investments to yield high returns. This analysis of prospective and existing customers is essential for growth. As the banking industry seeks resilience, analytics can provide much-needed insight to optimize the overall business in cost and revenue management, loan performances, distressed assets, and risk.
Here are a few challenges faced in this industry:
HGS brings extensive data and analytics expertise, along with in-depth domain proficiency, to help clients transform their businesses. We provide strategic CX and technology consulting, along with resources to implement end-to-end data and analytics solutions.
Advance your digital transformation initiatives with data-driven decision-making.
Set up a robust, future-proof data foundation to deliver deep insights.
Predict and steer your business through deeper analysis using data sciences and AI/ML.
Gain 360-degree customer insights and better business intelligence across departments.
Determine the ROI of marketing initiatives using data.
Our creative team of strategic thinkers, solution architects, user-centric designers, analysts, security experts, and software engineers can design and build a solution suited to your industry, organization, goals, and budget.
Our team has helped clients develop and execute a multi-year, data-driven business strategy. As part of this engagement, our team will focus on technical data strategy and, more importantly, how the technical data strategy will support goals.
We’ve proven our capability across industries such as insurance, healthcare, retail, and CPG and take pride in providing support that’s custom-made for each domain.
Our team has significant experience in developing infrastructure for varying business needs, including structured/unstructured data, batch/real-time data feeds, on-prem/cloud, and more.
Our team of AI, ML, and cognitive experts can provide highly advanced data solutions that can bring valuable business insights.
We have executed analytics engagements within organizations that support various functional requirements. These insights have helped businesses become more data-savvy and agile with their decision making. Our team members bring functional expertise as well as data expertise to enable customers to execute complex data engagements.
Complete the form below to book a free consultation.