We combine deep technology expertise with an understanding of empowering people with the most efficient business processes.
Our solutions enable customers to acquire, retain, and grow customers while augmenting and optimizing internal teams, reducing costs, and increasing revenue. We also support digital transformation through technology implementations and systems integrations.
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“HGS anticipates our needs and manages our business efficiently. Their passion for our brand ensures our continued success by exceeding customer expectations across digital and traditional lifecycles.”
– Senior Manager, Fortune 500 global restaurant chain | More testimonials >
We can help you acquire new customers
DIGITAL MARKETING. We help create meaningful moments through digital experience, growth marketing, and creative services. We truly understand the customer mindset – assisting at every phase of the customer journey via different platforms and channels.
SOCIAL MEDIA ENGAGEMENT. We deliver social care solutions that help our clients attract the attention of prospects, connect with customers, build their brands, communicate more clearly, and grow.
We can empower your team
AGENT X. Our comprehensive, highly customizable, enterprise-grade cloud contact center solution enables contact centers to ramp up ROI and increase efficiencies by automating mundane agent tasks and delivering seamless omnichannel support. It works to improve agent productivity, enable understanding of customer sentiment in real-time, and improve CX. HGS won the 2022 AI Breakthrough Award for Robotic Process Innovation.
CLOUD ACCELERATOR. Our unique platform provides a secure and operationally efficient cloud ecosystem, allowing companies to focus on adding value for their customers. It accelerates cloud adoption, saving time and reducing costs by roughly 80% compared to custom-built solutions. Cloud Accelerator was named a Cloud Computing Excellence Award winner in 2021.
We can optimize your business
AUTOMATION. Our intelligent automation solution leads with cognitive self-service automation and intelligently integrates people at key moments of truth. It uses analytics to help make better business decisions.
LEANOPS. LeanOps helps drive quick wins that allow organizations to maximize business results and expand automation across the enterprise. Our LeanOps ROI calculator is a mobile-first, digital assessment tool that allows you to determine actual savings when deploying RPA and LeanOps quickly.
CLOUD MIGRATION. We help bridge the gaps from local to global, and from on-prem to cloud. We break overwhelming cloud projects into manageable chunks and enable you to deliver products to customers how, when, and where you want.
CLOUD TELEPHONY. Move on-premises contact center technologies to the cloud for flexibility. Our offerings increase customer, IT, operational, and employee visibility by providing an easy-to-use interface to manage contact center performance.
CLOUD SECURITY. Address security vulnerabilities and concerns with cloud security operations center (SOC) services. Our team of seasoned security experts can secure your data, increase your resilience, protect your brand, and provide extra peace of mind.
We can track and analyze your success metrics and KPIs
CONTACT CENTER ANALYTICS (PULSE). Our award-winning platform provides a customized 360° view of your customers across channels. Get critical business intelligence through contact center analytics – make smarter business decisions and drive 40% or more improvement in reporting efficiency.
DATA ANALYTICS. We have extensive expertise, along with in-depth domain proficiency, to help transform businesses using data-backed decisions. We provide strategic consulting along with resources to implement end-to-end data and analytics solutions.
We can grow your business for the future
CONTACT CENTER TRANSFORMATION: HGS is a global contact center leader with 50 years of BPM experience. We fast-track transformation by leveraging future-fit technology, and our suite of accelerators helps contact centers optimize operations, increase speed to market, and ensure continuous value delivery. HGS was recognized by Gartner as a Magic Quadrant Leader for Customer Service BPO.
EXPERTS ON DEMAND. We help augment your team by providing a broad range of technical experts within flexible contracting timeframes. We don’t just fill in the talent gaps – we ensure strategic alignment to support your business goals.