Connect with HGS experts
An HGS expert will contact you within one business day.
We look forward to speaking with you very soon!
https://hgs.cx/wp-content/uploads/2023/03/HGS_Final-2-1.png 3001 3001 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-29 12:50:382023-03-30 16:54:02Episode 0 | Introducing CX Champions!
https://hgs.cx/wp-content/uploads/2023/03/Customer-Feedback-scaled.jpg 1031 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-28 09:25:062023-03-31 13:41:51HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-SM-marketing.webp 580 1560 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-28 04:46:452023-03-28 04:46:53The evolution of social media marketing in business
https://hgs.cx/wp-content/uploads/2023/03/10-actionable-tips-to-motivate-your-contact-center-agents.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-03-24 04:01:182023-03-29 13:31:5310 actionable tips to motivate your contact center agents
https://hgs.cx/wp-content/uploads/2023/03/blog-banner-ChatGPT-SM-warrior.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-20 13:10:382023-03-23 10:42:44ChatGPT – a social media warrior
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-20 11:10:222023-03-21 00:17:33HGS Canada Certified as a Great Place to Work® for 2023-2024
https://hgs.cx/wp-content/uploads/2023/03/Gaylord-Palms.png 747 1093 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-14 07:56:502023-03-22 12:48:11Enterprise Connect
https://hgs.cx/wp-content/uploads/2023/03/STEM.jpg 397 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-10 07:30:572023-03-14 07:50:43STEM and the glass ceiling: take what is yours
https://hgs.cx/wp-content/uploads/2023/03/Embrace-equity.jpg 420 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-03-08 07:42:552023-03-14 07:48:03This Women’s Day, let’s commit to walk the talk
https://hgs.cx/wp-content/uploads/2023/02/Patrick-Elliott-Square.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-03-02 02:00:002023-03-03 09:51:07Employee wellbeing is top priority for firms in the battle for talent
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-communication-challenges.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-03-01 07:17:242023-03-27 18:45:07Top 5 challenges of social media engagement https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2023-02-28 23:26:452023-02-28 23:38:20HGS completes acquisition of TekLink International
https://hgs.cx/wp-content/uploads/2023/02/contact-center-automation-banner.webp 1333 2000 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-28 12:57:442023-02-28 15:17:41HGS moves quickly to migrate contact center technology to cloud
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-ISG-provider-Lens.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-28 01:48:332023-03-28 07:15:41HGS ranked as a leader in all four quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report
https://hgs.cx/wp-content/uploads/2023/02/ISG-PL-Quadrant-2022.webp 450 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-21 11:16:562023-03-28 07:11:222022 ISG Provide Lens: named HGS as a leader in all four quadrants
https://hgs.cx/wp-content/uploads/2023/02/0207-HGS-and-EngageHub-Partnership-r2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-02-14 02:13:102023-02-14 02:32:34HGS UK and Engage Hub announce partnership to expand AI capabilities across CX https://hgs.cx/wp-content/uploads/2023/02/Patrick-Elliott-Square.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-02-14 01:49:102023-02-15 12:27:54HGS appoints Patrick Elliott as new CEO for HGS UK
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-AI-in-contact-center.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-13 02:58:482023-02-13 02:58:5715 benefits of using AI in contact centers
https://hgs.cx/wp-content/uploads/2023/02/customer-experience-feature.webp 500 952 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-10 15:47:542023-02-24 11:18:39Report | 2023: A year of reckoning for customer experience programs
https://hgs.cx/wp-content/uploads/2023/02/Google-Bard-Webp-scaled.webp 915 2560 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-10 01:35:172023-03-10 13:48:09What is Google Bard AI? How to use it? Features, use cases, and limitations
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-agent-collaboration.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-06 02:30:022023-02-20 11:54:31What is agent collaboration and its impact on CX?
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-contact-center-analytics.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-02-02 03:58:092023-02-02 04:03:29What is contact center analytics? Here’s everything you need to know
https://hgs.cx/wp-content/uploads/2023/01/fllsb-view-0077-hor-wide-1-1.webp 751 1336 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-27 05:35:212023-03-22 12:39:1419th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2023/01/MandalayDay_54_990x660.jpg 660 990 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-25 11:23:542023-02-27 09:10:492023 IFA: What’s next in digital?
https://hgs.cx/wp-content/uploads/2023/01/JW-Marriott-Austin.jpg 584 876 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-25 11:02:552023-03-22 12:41:23Execs In The Know Customer Response Summit
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CDP-1.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-23 02:56:352023-01-23 02:56:45How to measure the performance of a Customer Data Platform
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-HGS-thought-leader.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-18 02:46:582023-02-01 14:57:43Using empathy, understanding and experience to lead
https://hgs.cx/wp-content/uploads/2023/01/AI-Breakthrough-Awards.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-16 07:11:192023-03-07 17:13:022023 Winner: Training APEX Award
https://hgs.cx/wp-content/uploads/2023/01/blog-feature-call-center-skills.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-16 02:56:162023-01-16 02:56:24What are the top contact center skills for agents and managers?
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-CC-growth-center.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-10 01:20:592023-02-03 02:17:08How to generate more revenue through your contact center
https://hgs.cx/wp-content/uploads/2020/03/transformational-approaches-to-digital-marketing-feature.webp 416 661 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-09 06:31:582023-01-10 06:41:52HGS 2023 Predictions: A new era of customer experience and digital transformation
https://hgs.cx/wp-content/uploads/2023/01/shutterstock_2068695290.jpg 335 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-01-05 05:31:312023-01-11 05:40:36Elevating the brand reputation in the era of gen Z
https://hgs.cx/wp-content/uploads/2023/01/blog-banner-gameboard.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-01-03 01:24:082023-01-18 02:59:43The top 5 customer experience goals to set for your business
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Agent-training-opps.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-30 01:08:182023-01-12 01:10:48How knowledge base tools boost contact center agent training
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-remote-agent.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-29 04:09:422023-01-18 11:23:22How to improve agent productivity during remote working
https://hgs.cx/wp-content/uploads/2021/12/customer-experience.webp 656 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-28 08:56:362023-02-16 10:34:39CX Personalization: How to unlock brand loyalty in 2023
https://hgs.cx/wp-content/uploads/2020/03/why-do-you-need-a-customer-data-platform-feature_0.jpg 577 917 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-20 07:45:072023-01-10 06:46:03Venk Korla of HGS Digital on 5 ways to create a wow customer experience
https://hgs.cx/wp-content/uploads/2022/12/Indian-CSR.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-20 07:12:302023-01-16 08:57:34HGS is the Winner at the Indian CSR Awards 2022 https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 22:19:182023-02-28 23:36:59HGS Board unanimously approves buyback of equity shares, And welcomes Mr. A. P. Hinduja as Non-Executive Chairman
https://hgs.cx/wp-content/uploads/2022/12/GWFM1.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:33:282023-01-16 08:57:35HGS has been awarded the Key Differentiator International WFM Award 2022
https://hgs.cx/wp-content/uploads/2022/12/IWEI.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:19:012023-01-16 08:55:40HGS has been recognized as a Bronze employer for IWEI 2022
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-chatGPT.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-19 00:40:122023-03-28 16:20:02ChatGPT explained: What are its benefits and limitations?
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-12-16 10:46:192022-12-19 08:33:41CX technology for supporting the UK’s most vulnerable customers https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-14 03:27:552023-01-11 09:57:43‘HGS Axle’ smartbot solution improves customer experience for roadside incidents
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-customer-satisfaction.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-09 00:00:002023-01-10 06:47:24How to ramp up VoC programs with AI and contact center automation? https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-07 22:29:272022-12-21 05:09:05HGS continues to expand its digital focus, announces acquisition
https://hgs.cx/wp-content/uploads/2022/12/blog-banner-unrecognizable-candidates.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-06 01:32:102022-12-06 01:32:19HGS joins the Everest Group pledge
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-omnichannel-CX.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-05 03:31:092023-01-10 06:49:03The significance of omnichannel CX in business
https://hgs.cx/wp-content/uploads/2022/12/shutterstock_1590999631.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-02 05:25:232022-12-19 14:30:13India Inc is taking steps to recruit more people with disabilities
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg 800 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:30:322022-12-01 09:15:47Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution
https://hgs.cx/wp-content/uploads/2020/12/interaction-automation.webp 642 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:04:532022-12-19 14:32:29How tech can help councils handle customer vulnerability
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-autonomous-CX.webp 580 1651 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-01 02:18:212022-12-05 01:32:27What is autonomous CX – Is it different from CX automation? https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-30 03:11:342022-12-19 15:28:50HGS launches global customer experience hub in Barranquilla, Colombia to support multilingual customer experience needs
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-employee-experience.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-25 02:32:092023-01-10 06:51:495 Ways Rewarding Employee Experience Improves CX
https://hgs.cx/wp-content/uploads/2022/10/HGS-Genesys.webp 600 600 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-22 09:38:142022-12-19 14:00:39HGS partners with Genesys
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Automation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-21 00:11:382022-11-21 00:11:45Estimate ROI and automation benefits with a LeanOps Assessment
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-2.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-16 23:36:102023-01-17 03:00:08HGS Agent X – A game-changing contact center software https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-16 01:29:252022-12-16 16:27:16IAOP recognizes HGS for excellence in strategic partnerships
https://hgs.cx/wp-content/uploads/2022/11/shutterstock_1859640682.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-14 08:25:482022-12-19 14:33:50How enterprises are thriving to manage and retain talent In a multi-generational workforce https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-12 09:09:582022-12-19 15:31:48HGS completes acquisition of NXTDIGITAL’s digital media business in India
https://hgs.cx/wp-content/uploads/2022/11/Blog-banner-Build-for-Future-delivery-mgr.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-09 03:46:362023-01-10 06:55:27I Build for the Future – Episode 1
https://hgs.cx/wp-content/uploads/2022/11/blog-banner-game-changer-1.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-09 01:15:212023-01-10 06:58:41The need for a game-changing contact center software
https://hgs.cx/wp-content/uploads/2022/11/Blog-ISO-certifications.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-08 00:39:562022-11-30 11:20:58HGS continues ISO 9001:2015 and ISO 27001:2013 certifications
https://hgs.cx/wp-content/uploads/2022/11/AgentX-productivity-P2-blog-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-07 02:55:212023-02-03 02:19:278 ways to improve call center productivity
https://hgs.cx/wp-content/uploads/2022/11/shutterstock_404833252.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-11-07 01:41:462022-12-19 14:35:14Partha DeSarkar of HGS: 5 Things I wish someone told me before I became a CEO
https://hgs.cx/wp-content/uploads/2021/12/Data-and-analytices.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-31 07:22:232022-12-19 14:42:53How data and analytics are changing customer experience
https://hgs.cx/wp-content/uploads/2022/10/1666779365347.jpg 538 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-28 06:45:512022-10-28 08:11:45Hola, Bonjour, Guten Tag…
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-Gamification.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-27 08:28:062023-01-10 07:02:074 innovative ways gamification drives success in business
https://hgs.cx/wp-content/uploads/2022/10/agent-x-productivity-blog-banner.jpg 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-27 01:51:082023-02-03 02:18:45How to measure contact center operational efficiency
https://hgs.cx/wp-content/uploads/2022/10/Dutta-Satadip-Hi-Res.png 444 504 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-26 08:14:002022-12-14 17:26:26Episode 4 | The case of the missing customer
https://hgs.cx/wp-content/uploads/2022/10/blog-banner-RPA.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-26 01:27:492022-10-27 02:35:25From POC to COE with RPA Implementation
https://hgs.cx/wp-content/uploads/2022/10/customer-service-week2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-25 06:56:352022-12-19 13:57:32New Partnership Announcement: HGS and ChatLingual
https://hgs.cx/wp-content/uploads/2022/10/Agent_Augmentation_16-9.jpg 1081 1920 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-24 02:13:082023-01-10 07:05:54The future of CX starts with agent augmentation
https://hgs.cx/wp-content/uploads/2021/02/Andrew-Kokes2.webp 1756 1500 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-10-21 20:02:582023-02-23 08:51:29The Balancing Act: EX + CX
https://hgs.cx/wp-content/uploads/2022/10/shutterstock_412700155.jpg 355 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-19 10:17:002022-12-21 08:09:14Customer Experience (CX) is the single most important driver today
https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-17 08:34:262023-03-06 15:18:13Maintaining customer relationships in a cost-of-living crisis https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-12 13:47:002022-12-19 15:33:33Public sector investment in citizen services during covid must continue in the face of a recession, says HGS
https://hgs.cx/wp-content/uploads/2022/09/Janelle-Estes.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-12 12:24:002022-12-14 17:22:56Episode 3 | How to better understand your customers as humans and support a more diverse UX
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-business-innovation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-11 03:39:342022-12-04 09:41:10Adopt the right approach to business innovation
https://hgs.cx/wp-content/uploads/2022/10/Blog-banner-Attrition-in-pandemic.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-10-06 10:44:402022-10-06 10:44:49Employee attrition—Exploring the post-pandemic landscape
https://hgs.cx/wp-content/uploads/2022/10/press-investing-in-employee-grwoth.webp 500 750 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 14:09:182022-12-19 14:47:16The biggest threat to any organisation is not investing in employee growth
https://hgs.cx/wp-content/uploads/2022/10/HGS-MaxContact.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 10:36:202022-12-19 13:53:55HGS UK and MaxContact announce partnership to transform customer experiences
https://hgs.cx/wp-content/uploads/2022/09/Blog-banner-brand-reputation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-09-27 03:38:112022-09-27 04:03:24How to elevate the brand reputation of a business
https://hgs.cx/wp-content/uploads/2022/09/Sri-Ganesan.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-23 07:38:102022-12-14 17:19:21Episode 2 | The case of slow customer onboarding
https://hgs.cx/wp-content/uploads/2022/09/Hyper-automation.jpg 281 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-22 07:28:212022-12-19 14:54:49How enterprises are charting the new age realms of hyper-automation and how they can optimally deploy hyper-automation to drive business performance
https://hgs.cx/wp-content/uploads/2022/09/technology-1299055072.webp 534 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-21 18:50:412022-12-19 14:57:29The big CX decisions to make amid a recession
https://hgs.cx/wp-content/uploads/2022/08/Multichannel_Agent04.svg 232 232 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-09-20 11:16:062022-10-28 14:23:02Whitepaper | Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/09/Metaverse.jpg 212 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-18 07:06:002022-12-19 14:58:48How the emergence of metaverse has resulted in changes in user experience
https://hgs.cx/wp-content/uploads/2022/09/Employee-Connections.jpg 337 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-17 06:53:002022-12-19 14:56:08Building employee connections: A way forward for successful enterprise
https://hgs.cx/wp-content/uploads/2022/09/Tom-Martin.jpeg 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-14 06:19:002022-12-14 17:14:56Episode 01 | Implementing invisible technology to power great customer experiences with Tom Martin, CEO at Glance Networks
https://hgs.cx/wp-content/uploads/2022/09/Queen-Elizabeth-1926-2022.jpg 800 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2022-09-13 19:39:442022-09-13 21:23:37In honor of Her Majesty Queen Elizabeth II (1926-2022)
https://hgs.cx/wp-content/uploads/2022/09/hyatt-regency-orlando.jpg 700 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-13 09:58:392023-03-22 12:42:02CX BFSI USA Exchange
https://hgs.cx/wp-content/uploads/2020/03/Chatbot-at-work_0.jpg 270 429 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-08 07:44:002022-12-19 14:53:243 Areas where good chatbot design can strengthen customer relationships
https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-09-07 09:07:012022-12-14 17:11:16Episode # Season 2 trailer
https://hgs.cx/wp-content/uploads/2022/08/AgentX-360-blog-banner.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-30 11:15:162023-02-03 02:17:57How to unify disjointed CX systems with Customer 360 experience
https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp 1100 1100 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-30 08:54:002022-12-19 14:52:00How AI is shaping the future of customer interactions
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Cultral-fit.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-26 15:23:212022-09-02 15:22:00Cultural fit – A critical piece to digital transformation RFPs
https://hgs.cx/wp-content/uploads/2022/08/CX_Whitepaper.webp 599 800 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-25 11:05:242022-10-14 13:46:12Building a contact center for the future
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Chatbot.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-25 11:00:062023-01-10 07:12:41Chatbots: A customer experience relic
https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-24 15:54:122022-08-31 10:37:34Sponsorship | Build for the Future Summit 2022
https://hgs.cx/wp-content/uploads/2022/08/digital-CX-1273477705.jpg 600 900 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-08-22 14:48:502023-01-11 12:11:32HGS Digital partners with Glance to enhance digital customer experiences
https://hgs.cx/wp-content/uploads/2021/02/ai-brain-banner-scaled-1.webp 703 2000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-22 07:09:182022-11-24 03:50:39AI take-aways from the Zendesk “CX Trends 2022” report
https://hgs.cx/wp-content/uploads/2018/04/data-help-with-hyper-personalization.jpg 711 1475 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-17 04:50:002022-12-19 14:50:34The journey to CX personalization: Building on a foundation of intelligent automation
https://hgs.cx/wp-content/uploads/2022/08/shutterstock_2103094505.jpg 313 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-12 06:59:002023-03-14 07:42:50International Youth Day: Top Companies for CSR for Youth
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 08:54:002022-12-19 14:41:28Design thinking can help connect tech pros more directly to customer experience
https://hgs.cx/wp-content/uploads/2022/08/JW-Starr-Pass-Marriott-Tucson-Resort.jpg 750 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:50:362023-03-22 12:43:5218th Annual Customer Contact West – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/08/Grand-Hyatt-Nashville-P031-Exterior-Dusk-Gold-Lighting-1.webp 1440 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-08-11 06:24:442023-03-22 12:42:31Customer Contact Week
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-RPA-Checklist.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-10 04:50:482022-08-16 02:32:26An internal checklist for RPA implementation https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-08-09 17:02:562022-09-08 13:26:21Build for the Future Summit 2022
https://hgs.cx/wp-content/uploads/2022/07/HGS-1st-event-announcement.png 1200 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-29 08:09:552022-12-19 11:36:52CXFO Industry Council Retail Roundtable
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-robotic-process-automation-new.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-25 00:01:002022-08-10 03:54:47How to determine a definitive timeline for RPA implementation https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-22 06:06:002022-12-16 16:25:412022 Communications Solutions Products of the Year
https://hgs.cx/wp-content/uploads/2018/11/2018-Trend-2-3-Ways-Analytics-Tools-Drive-CX-Transformation-scaled-1.jpg 1707 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-21 09:58:002022-12-19 14:40:05Few firms have realized 80% of their CX plans
https://hgs.cx/wp-content/uploads/2022/07/blog-banner-ISO-1650x580-1.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-18 04:54:002022-08-09 23:02:07HGS Digital earns ISO 9001 and ISO 27001 certifications
https://hgs.cx/wp-content/uploads/2022/07/Jamaica-party-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-07-15 03:09:002022-07-15 13:15:56One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica
https://hgs.cx/wp-content/uploads/2021/01/award-img.png 341 509 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:35:302022-12-19 14:38:49HGS wins 7 awards for distinctions in customer experience excellence and employee training
https://hgs.cx/wp-content/uploads/2022/07/Chatbot-1255613299.webp 649 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 15:02:242022-12-19 14:37:32How brands are using chatbots creatively to connect with audiences and engage them effectively
https://hgs.cx/wp-content/uploads/2022/07/recruitment-1356386299.webp 600 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 14:02:382022-07-11 14:43:23Andrew Kokes of HGS on the labor shortage & the 5 things we must do to attract & retain great talent
https://hgs.cx/wp-content/uploads/2022/07/Recruitment-1314997520.webp 571 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-07-11 13:19:382022-09-14 08:41:46The bread and butter of recruitment marketing: Attraction and retention
https://hgs.cx/wp-content/uploads/2020/12/6468-travel.webp 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-08 03:28:002022-07-11 13:39:52Is automation the answer to hospitality’s labor shortage?
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-06 02:56:322022-07-07 15:48:13How to handle increased customer vulnerability
https://hgs.cx/wp-content/uploads/2022/06/AI-Breakthrough-Awards-2022-HGS.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-06-30 14:18:502022-12-19 10:29:312022 Winner: AI Breakthrough Awards
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_2135166633.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-28 07:42:222022-06-28 07:42:30Pride Month Special: How companies are developing a gender inclusive workplace
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1902930079.jpg 281 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-27 04:59:002022-06-28 05:05:56The E.T.H.O.S Of PRIDE
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1924759052.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-25 05:13:002022-06-28 05:18:27Pride not Prejudice: How businesses can become more LGBT+ inclusive
https://hgs.cx/wp-content/uploads/2020/12/leverage-cloud.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-21 09:18:002022-10-31 07:32:03Public sector customer service and the adoption of cloud technology https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-20 03:54:342022-12-19 15:43:25HGS plans to set up a new delivery center in Mysuru, Karnataka
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_1935540943.jpg 254 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-08 04:16:002022-06-16 17:29:06Changing aspirations of women employees
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp 580 1650 Michelle Anderson https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Anderson2022-06-03 14:45:062022-07-06 12:14:08CX trends and advice for inflationary periods
https://hgs.cx/wp-content/uploads/2021/04/Venu-Gooty.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-06-01 08:12:002022-12-14 17:08:22Episode 11 | Leveraging technology to improve the employee and customer experience
https://hgs.cx/wp-content/uploads/2022/05/shutterstock_603406967.jpg 253 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-25 07:11:002022-05-25 07:21:37Business of experiences: shifting paradigm to customer-centric innovations
https://hgs.cx/wp-content/uploads/2022/05/iStock-1175734051-banner.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-19 10:11:012022-08-09 22:57:41Is your CX feeling the squeeze?
https://hgs.cx/wp-content/uploads/2022/05/iStock-1271979192-car-problem-e1651669897542.webp 580 869 Micaela Galiano https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Micaela Galiano2022-05-18 17:00:152022-08-09 22:56:04Winning Technology of the Year: Assisting drivers in distress
https://hgs.cx/wp-content/uploads/2022/05/BruceTemkinHeadshot.jpg 900 789 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-18 06:41:002022-12-14 17:04:33Episode 10 | Tackling CX in the year of agility
https://hgs.cx/wp-content/uploads/2022/05/iStock-858434140-banner.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-11 11:42:452022-11-24 03:31:00Beyond the CX: The total experience (TX)
https://hgs.cx/wp-content/uploads/2020/07/chatbot-concept.webp 627 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-05 03:32:002022-05-10 15:11:23How chatbots can influence customer experience
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp 580 1650 Micaela Galiano https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Micaela Galiano2022-05-04 08:56:222022-11-24 03:27:01Mother’s Day gift personalization
https://hgs.cx/wp-content/uploads/2022/05/Alex-Morehouse.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-05-04 07:23:002022-12-14 16:54:36Episode 9 | Bringing digital transformation to a highly regulated industry
https://hgs.cx/wp-content/uploads/2022/04/metal-structure-building-chatbot.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-05-02 09:33:002022-08-09 22:47:39Building better chatbots: 7 key considerations
https://hgs.cx/wp-content/uploads/2022/06/shutterstock_686332135.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-28 08:12:002022-06-17 15:19:41Perfect work-life balance – A new ask of employees today https://hgs.cx/wp-content/uploads/2020/03/Chatbot-at-work_0.jpg 270 429 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-27 07:10:002022-04-28 08:15:28Revolutionizing CX with chatbots
https://hgs.cx/wp-content/uploads/2022/05/Colleen-podcast.webp 800 800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-22 10:44:002022-05-23 10:21:40Episode # 107 of Get Out of Wrap podcast for Contact Centre Chat
https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:28:002022-12-16 16:22:37Executive of the Year: Crystal Davis https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:23:002022-12-16 16:20:57Transformation of the Year: Group Messaging Console https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 07:56:002022-12-16 16:19:39Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/04/Lyssa-Myska-Allen.jpeg 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-08 08:57:092022-12-14 16:47:14Episode 8 | Cracking Open the Case Files
https://hgs.cx/wp-content/uploads/2022/04/shutterstock_319742297.jpg 300 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-04 07:56:132022-06-17 15:27:40The dawn of the Intelligent Edge
https://hgs.cx/wp-content/uploads/2022/03/glass-building-texture-cultural-change2.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-31 10:45:002022-08-09 19:41:06Digital transformation: Perspectives from HR
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 11:10:002022-10-20 17:24:20Report | Gartner 2022 Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/iStock-682444936.webp 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2022-03-24 14:13:262022-11-24 03:21:49Vying for — and winning — an agent’s time, attention, and loyalty in a gig economy
https://hgs.cx/wp-content/uploads/2021/01/social-playbook-non-ratina.webp 512 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-24 00:05:002022-12-19 12:30:22HGS Digital and Khoros announce partnership dedicated to transforming customer experience
https://hgs.cx/wp-content/uploads/2022/03/Orchid-Bertelsen.jpeg 400 400 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-22 07:44:002022-12-14 16:43:36Episode 7 | Scaling Up a DTC Brand
https://hgs.cx/wp-content/uploads/2022/03/GettyImages-1353332255.webp 1075 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-03-18 15:57:352023-01-10 07:16:41The DIY era of CX: Solving with self-help and agent assist
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1592871793.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-17 04:49:002022-03-21 04:53:53Managers have a key role in enabling sustainable inclusion https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-16 12:02:332022-12-19 15:45:29HGS supports disclosure and barring service to be named highest-rated public service organisation for customer satisfaction
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_1382853461.webp 261 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:54:332022-03-11 04:54:38Evolving performance management for the hybrid work environment
https://hgs.cx/wp-content/uploads/2022/03/shutterstock_2121881702.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-11 04:18:002022-06-17 15:30:17Corporate enablement in “breaking the bias”
https://hgs.cx/wp-content/uploads/2022/03/high-view-diverse-wooden-characters-inclusion-concept.webp 563 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-08 08:47:202022-05-12 12:48:57Women’s Day – Shilpa Sinha Harsh, Senior VP, CSR and D&I, HGS
https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-02 09:19:002022-12-16 16:15:50Woman of the Year in Customer Service – 2022 https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-20 05:18:002022-12-19 15:47:08Hinduja Global Solutions wins contract from the UK Health Security Agency to provide critical services
https://hgs.cx/wp-content/uploads/2022/02/portrait-adult-male-working-from-home.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-18 10:30:562023-02-16 11:09:59Whitepaper | Choosing the right outsourced delivery model https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-17 11:50:522022-12-19 15:48:46HGS approves share entitlement ratio of 20:63 for acquisition of NXTDIGITAL’s digital, media & communications business
https://hgs.cx/wp-content/uploads/2022/02/Alexie-and-Ori.webp 727 862 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 07:42:002022-12-14 16:26:37Episode 6 | The Move to Mobile
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 06:20:002023-01-09 11:55:382022 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/multi-cloud.webp 312 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 02:29:002022-11-11 01:58:24Beating the multi-cloud blues
https://hgs.cx/wp-content/uploads/2022/02/Cloud.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-09 07:57:002022-10-20 10:29:36Lack of talent is threatening cloud projects in India
https://hgs.cx/wp-content/uploads/2022/02/Career.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-08 07:45:002022-02-10 07:56:00Looking for a better tech career in 2022? These advices from leaders could be of help
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1326831615_twoboxesatdoor.webp 580 1650 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2022-02-07 12:57:002023-01-10 07:39:07Retail-ready: 5 non-voice CX solutions to deflect high call volume
https://hgs.cx/wp-content/uploads/2022/02/AI.webp 277 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-04 08:14:002022-06-17 15:31:14How HGS overcame talent acquisition challenges using AI https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-29 09:06:052022-12-19 15:50:26HGS to acquire Diversify Offshore, Australia
https://hgs.cx/wp-content/uploads/2022/01/Melissa-OBrien.jpeg 358 381 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-26 09:04:002022-12-14 16:25:04Episode 5 | Balancing Automation with Human Interaction
https://hgs.cx/wp-content/uploads/2022/02/Marketing-2.jpg 203 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-22 08:21:002022-06-17 15:32:05Importance of moment marketing – “Take a moment!” https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg 0 0 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2022-01-20 16:58:002022-10-21 09:37:37Report | Modern employee experience in the contact center of the future
https://hgs.cx/wp-content/uploads/2022/01/91W3s3GZ_400x400.png 315 315 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 04:43:002022-06-17 15:33:23Will the Microsoft customer experience platform compete in the CX world?
https://hgs.cx/wp-content/uploads/2022/01/building-cloud-sky-glass.webp 401 601 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-01-13 04:40:002022-12-16 10:27:52Report | HGS top 2022 digital trends
https://hgs.cx/wp-content/uploads/2022/01/fllsb-exterior-0187-hor-wide.webp 810 1440 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-13 03:30:002023-01-27 05:35:2318th Annual Customer Contact East – A Frost & Sullivan Executive MindXchange
https://hgs.cx/wp-content/uploads/2022/01/CRS-Clearwater-FL.webp 800 1140 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-12 05:25:392022-12-19 11:38:05Consumer Response Summit
https://hgs.cx/wp-content/uploads/2022/01/Boone-Putney.webp 512 512 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-11 09:02:002022-12-14 16:23:12Episode 4 | Leveraging Technology to Meet the Needs of Multiple End Users https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-01-06 10:30:392022-12-19 15:52:06Hinduja Global Solutions concludes sale of its healthcare services business for US$ 1.2 Bn (approx. INR. 8,940 Cr) to BPEA https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp 1100 1100 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-12-20 11:21:022022-04-07 08:22:37HGS’s Virgil Wong and Smart Cube’s Nitin Aggarwal: How to leverage data for revenue
https://hgs.cx/wp-content/uploads/2021/12/Keren-Lynch-Headshot.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-15 06:21:572022-12-14 16:20:40Episode 3 | The Pandemic Pivot
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1937111875.webp 282 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:51:102022-04-07 08:21:49Are these the top 5 technologies of future? President and Global CIO, HGS thinks so
https://hgs.cx/wp-content/uploads/2018/11/Remote-Is-on-the-Rise-Embracing-Work-at-Home-Jobs-in-Canada-scaled-1.jpg 1709 2560 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-14 06:28:232021-12-14 06:33:36Overcoming CX Labor Obstacles
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-13 06:25:002022-12-16 16:11:58The CII DX Award 2021 for Integrated Customer Engagement Model
https://hgs.cx/wp-content/uploads/2021/07/iStock-1223341967.webp 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-09 07:05:002021-12-10 15:21:16Hinduja Global Solutions 2022 predictions: Automate to innovate – Five future of work trends https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-12-08 23:43:042022-12-19 15:53:42HGS unveils new digital-led vision
https://hgs.cx/wp-content/uploads/2021/12/PwD.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 07:49:002022-05-12 12:47:53Driving accessibility and inclusion for PwD
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1827541460.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 02:11:002021-12-14 02:18:25World Disability Day: It is high time organisations realised people with disabilities were not a liability
https://hgs.cx/wp-content/uploads/2021/12/DI.jpg 321 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-03 01:58:002021-12-14 02:06:15The ABCD of inclusion: Leaders’ role in creating an accessible and sustainable workplace
https://hgs.cx/wp-content/uploads/2021/12/Tim-Ash.webp 1080 1920 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-02 05:13:002022-12-14 16:14:28Episode 2 | Getting Inside Your Customer’s Head
https://hgs.cx/wp-content/uploads/2022/03/Apex-22.png 358 295 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-29 09:27:002023-02-22 20:41:002022 Winner: Training APEX Awards
https://hgs.cx/wp-content/uploads/2021/11/Robin-Laine-Transect.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-17 10:24:452022-12-14 14:38:59Episode 1 | Building Your Customer Experience from the Ground Up with Robin Laine
https://hgs.cx/wp-content/uploads/2021/12/shutterstock_1922178821.webp 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 06:59:002023-01-11 05:45:03Social media has been a great boon to battle the pandemic crisis: Sachin Karweer
https://hgs.cx/wp-content/uploads/2021/12/CSR.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-14 02:20:002021-12-14 02:40:29We reach out to the most marginalised and vulnerable sections of society: Shilpa Sinha Harsh of HGS
https://hgs.cx/wp-content/uploads/2021/11/Contact-center-analytics-whitepaper-feature.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-11-10 18:05:012022-12-07 14:04:40Whitepaper | Drive better business outcomes with contact center analytics
https://hgs.cx/wp-content/uploads/2021/11/GettyImages-1125941854.webp 1200 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-11-05 14:36:522023-01-10 08:01:46Roundtable recap: A few highlights on creative contracting and digital transformation
https://hgs.cx/wp-content/uploads/2021/11/ACC76B61-8205-4296-B3BA-178474836B00.webp 482 1361 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-11-03 10:53:312022-11-20 23:58:30Make way for the metaverse: Plan now for the new CX universe
https://hgs.cx/wp-content/uploads/2021/11/B0E3F200-2217-42E4-BA2B-08147D488DD2.webp 395 1205 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-28 10:00:002023-01-10 07:44:50Tech or treat: Top tricks for digital transformation
https://hgs.cx/wp-content/uploads/2021/03/family-traveling-with-passports.webp 951 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-21 06:43:002021-11-11 17:43:24How can hoteliers balance a surge in travel with labor shortages?
https://hgs.cx/wp-content/uploads/2021/10/cloud-comm-excel-award-2021.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 12:58:042022-12-16 16:04:13The Cloud Computing Excellence Award 2021 – Cloud Accelerator https://hgs.cx/wp-content/uploads/2021/10/CXI-podcast-feature0.webp 900 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 10:41:002022-12-08 17:10:40Episode 0 | Welcome to CXI: Customer Experience Investigators
https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-13 14:56:082023-01-10 07:46:14How do I operate effectively in a remote environment? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-10-12 13:55:302023-01-10 08:02:52How do I resolve high call volumes?
https://hgs.cx/wp-content/uploads/2021/02/iStock-1249307376-cloud-technology.webp 907 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-12 06:54:002022-08-29 16:39:32Why SageMaker for AI driven organizations
https://hgs.cx/wp-content/uploads/2021/12/Reassessing-CSR-Focus-in-Times-of-Crisis.webp 331 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-11 04:40:002021-12-13 04:54:00Reassessing CSR focus in times of crisis
https://hgs.cx/wp-content/uploads/2021/01/Customer-Experience.webp 486 719 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-10-05 05:38:132022-12-19 15:57:35Customer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-29 15:20:402023-03-29 11:52:15Whitepaper | Can AI-powered speech analytics improve customer experience
https://hgs.cx/wp-content/uploads/2021/09/CIO-personalization-feature-1.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-27 11:15:412022-09-14 16:21:46Whitepaper | How CIOs can leverage personalized CX to ramp up revenue
https://hgs.cx/wp-content/uploads/2021/09/LD.webp 400 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-27 08:30:002022-09-19 11:49:19Reinventing the wheel of L&D initiatives for a future-ready workforce https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:53:202023-01-10 08:04:00How do I transition my contact center to the Cloud? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 16:42:552023-01-10 08:00:45How do I improve my contact center performance? https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-09-24 14:43:002022-11-22 08:16:08How do I leverage data for better customer experience?
https://hgs.cx/wp-content/uploads/2021/10/CX-trends-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-23 11:54:002022-08-26 17:45:16Report | Is your brand investing correctly to meet rising consumer expectations
https://hgs.cx/wp-content/uploads/2021/03/5strategies.webp 887 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 07:52:342022-12-15 11:36:42eBook | 5 strategies for managing a contact center work-at-home solution
https://hgs.cx/wp-content/uploads/2021/09/news.jpg 185 260 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-22 06:42:002021-11-11 17:41:54Driving successful hybrid contact center models with modern tools and technology
https://hgs.cx/wp-content/uploads/2020/03/How-to-Improve-Customer-Experience-Using-Marketing-Automation-Feature_0.jpg 560 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-17 06:52:002021-11-11 17:40:57Championing change management to accelerate automation
https://hgs.cx/wp-content/uploads/2021/09/Image-analytics-feature.webp 483 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-14 14:26:452022-09-15 16:01:01Whitepaper | Valuable visuals: The power of digital-driven image analytics
https://hgs.cx/wp-content/uploads/2021/02/iStock-943570972.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-14 07:03:002021-11-11 17:40:19Forget cookies and apps: How to use the voice of the customer as a data source
https://hgs.cx/wp-content/uploads/2020/06/aws-competency-featred-image_0.jpg 443 704 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-09-13 03:18:002022-12-19 16:39:03HGS helping Crown Commercial Services to make UK public sector organisations more cost-effective
https://hgs.cx/wp-content/uploads/2021/09/iStock-843607486-personalization.png 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 10:30:062022-12-14 14:35:51Webinar | Optimize your omni-channel personalization strategy
https://hgs.cx/wp-content/uploads/2021/06/IA_Insight_I_img.webp 400 636 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 05:33:102022-01-20 21:34:30eBook | How to define the ROI of automation?
https://hgs.cx/wp-content/uploads/2021/03/automation-ebook-feature.jpg 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-03 04:34:432022-01-20 21:35:34eBook | What are the benefits of Automation?
https://hgs.cx/wp-content/uploads/2021/08/iStock-900886394-CX.jpg 467 700 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-24 14:39:572022-12-14 14:22:30Webinar | CX survival strategies to leverage new buying behaviours
https://hgs.cx/wp-content/uploads/2021/08/automatiion-great-resignation-v2.webp 460 1440 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-24 10:28:552023-01-10 07:59:23Automation helps employers grapple with fallout of “Great Resignation”
https://hgs.cx/wp-content/uploads/2021/08/intelligent-robotic-automation.webp 1200 1800 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-19 16:52:452022-08-26 17:32:49Boost your digital workforce with Intelligent Document Processing
https://hgs.cx/wp-content/uploads/2021/08/website-disability-accessibility.webp 687 1030 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-18 13:09:282022-08-31 16:00:18How to support ADA website compliance: 10 top design tips
https://hgs.cx/wp-content/uploads/2021/08/PR.jpg 386 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-18 04:22:002021-11-11 17:39:36Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the HGS healthcare business hive off
https://hgs.cx/wp-content/uploads/2021/06/img-AI-workplace-safety.webp 840 989 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-17 09:17:242021-11-11 17:38:05Activate edge AI to maximize manufacturing workplace safety
https://hgs.cx/wp-content/uploads/2021/05/data-analytics-mining-big.webp 313 470 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-13 06:20:352021-11-11 17:37:01New ways companies are putting data and analytics to work https://hgs.cx/wp-content/uploads/2021/08/speech-analytics-feature.webp 608 701 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-11 15:14:382022-12-07 15:49:24Whitepaper | Speech analytics steers today’s true Voice of the Consumer
https://hgs.cx/wp-content/uploads/2021/04/Picture2-pr.webp 900 1350 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-08-09 23:13:032022-12-19 16:35:24HGS divests its Healthcare Services business
https://hgs.cx/wp-content/uploads/2021/08/Summer-of-CX-feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-08-06 11:08:342022-12-14 14:19:06Webinar | Summer of CX: AI, analytics, and cloud
https://hgs.cx/wp-content/uploads/2021/08/IAOP-Excellence-2021-Badge-feature.png 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-05 17:07:002022-12-16 16:32:18IAOP 2021 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/08/The-Biltmore-Miami.jpg 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-21 15:46:102022-12-19 11:33:33Transformational CMO
https://hgs.cx/wp-content/uploads/2021/08/The-Four-Seasons-Denver.jpg 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-17 16:16:092022-12-19 11:43:38Digital enterprise CIO transformation
https://hgs.cx/wp-content/uploads/2020/12/travel-hospitality.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-16 08:10:002021-11-11 17:36:03Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis https://hgs.cx/wp-content/uploads/2021/07/shutterstock_1576352020.jpg 334 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-07-13 11:04:002022-08-30 16:02:00Redefining recruitment paradigms with automated chatbots at HGS
https://hgs.cx/wp-content/uploads/2021/07/GettyImages-1163669009.webp 1068 1600 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-07-09 05:00:002022-11-23 10:06:00The future of work: 5 key insights from CX industry experts
https://hgs.cx/wp-content/uploads/2021/08/iStock-972185060-miami.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-07 14:55:142022-12-19 11:41:25CX Exchange BFSI
https://hgs.cx/wp-content/uploads/2021/07/CIO-summits-feature.jpg 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-07-03 14:16:522022-12-19 11:40:22CIO Digital Summit – Capitalizing on new influence
https://hgs.cx/wp-content/uploads/2020/06/social-mentions.webp 600 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-29 07:05:002021-11-11 17:34:34Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
https://hgs.cx/wp-content/uploads/2021/07/yourstory.webp 563 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-29 04:35:002021-11-11 17:33:40Why empowering employees to bring their true selves to work amplifies engagement, productivity and loyalty
https://hgs.cx/wp-content/uploads/2021/05/Automation-Consistency.webp 667 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-24 07:48:002021-11-11 17:32:45Role of change management in automation
https://hgs.cx/wp-content/uploads/2021/06/98700161-39BC-436C-A537-5B9F041BC7C6.jpeg 909 1496 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-23 10:29:002022-09-14 15:31:14Get a grip: Prevent slip-and-falls with AI-powered solutions
https://hgs.cx/wp-content/uploads/2021/06/AI-Workplace-safety-whitepaper-feature.png 671 770 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-06-22 15:07:002022-12-07 15:51:01Whitepaper | AI-enabled workplace safety solutions – Download now
https://hgs.cx/wp-content/uploads/2021/06/PR.webp 420 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-22 07:23:272022-12-19 16:32:47HGS announces Q4 and full-year results for FY2021
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar.webp 713 694 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 11:16:002021-11-11 17:31:15Partha DeSarkar, Global CEO, HGS was interviewed by CNBC TV18 on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2021/06/ZEETV.webp 422 750 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 06:00:002021-11-11 17:30:30Partha DeSarkar, Global CEO, HGS was interviewed by Zee Business on the Q4 and Full-year FY2021
https://hgs.cx/wp-content/uploads/2021/06/hgsnew-bloomberg.jpg 720 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-21 03:45:002022-01-04 17:05:35Partha DeSarkar, Global CEO, HGS in a conversation with BloombergQuint on the Q4 and Full-year FY2021 results
https://hgs.cx/wp-content/uploads/2021/06/Nat_news.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-15 04:18:002022-09-22 07:32:56Go with the flow and see where it takes you: Natarajan Radhakrishnan
https://hgs.cx/wp-content/uploads/2021/06/news_img.webp 422 750 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-06-15 03:09:002021-11-11 17:28:15Pride Month: Here’s how industry leaders are creating inclusive and friendly environment for LGBTQ+ community
https://hgs.cx/wp-content/uploads/2021/06/HGS-NorthernIrelandjobs-908x466-1.webp 466 908 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-09 16:31:392023-01-03 16:43:54Hinduja Global Solutions to create over 560 Northern Ireland jobs
https://hgs.cx/wp-content/uploads/2018/11/DigiSOCIAL.jpg 1276 2550 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2021-06-07 17:19:092022-12-14 14:13:04Webinar | Rev up revenue with social care opportunities
https://hgs.cx/wp-content/uploads/2021/06/shutterstock_788108020.webp 1198 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-06-03 12:38:102022-04-14 14:17:10Philippines contact center agents quickly transition to home operations with great results
https://hgs.cx/wp-content/uploads/2021/06/white-paper-outsourcing-feature.webp 612 612 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2021-06-03 11:23:262022-12-07 15:59:54Whitepaper | To offshore or not to offshore
https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.webp 820 1278 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-27 12:54:002023-01-10 07:48:07Social media playbook: 7 steps to supercharge social customer care
https://hgs.cx/wp-content/uploads/2021/05/shutterstock_1329165335.webp 1201 1800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-26 16:30:392022-12-19 16:29:35HGS, global leader in Business Process Management, is hiring 250 remote employees in Montreal and Quebec City
https://hgs.cx/wp-content/uploads/2021/06/social-media-surfing.webp 600 970 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-05-26 10:07:002022-11-23 09:59:37Bringing service to the client: Why a social contact center is essential for modern customer service
https://hgs.cx/wp-content/uploads/2021/05/GettyImages-1203287495_resized.webp 944 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2021-05-21 10:57:172022-11-23 10:22:33Creative contracting models beyond FTE in the digital era
https://hgs.cx/wp-content/uploads/2021/05/CDP.webp 620 700 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-18 07:05:002021-11-11 17:26:44Cookies crumble: How CDPs are eating into DMP’s business
https://hgs.cx/wp-content/uploads/2020/03/what-is-cloud-computing-feature.webp 562 893 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-14 12:20:102022-11-23 10:27:36HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
https://hgs.cx/wp-content/uploads/2021/06/white-paper-new-to-outsourcing-feature.webp 612 612 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-04 12:19:002022-12-07 16:02:26Whitepaper | Outsourcing your contact center for the first time? Here’s what you need to know
https://hgs.cx/wp-content/uploads/2021/05/HGS-Award-Logo.webp 916 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-05-04 01:47:002022-12-16 16:34:32HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
https://hgs.cx/wp-content/uploads/2021/06/5-tips-social-media-strategy-eBook.png 1080 1337 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-05-01 10:06:002022-12-15 17:53:47eBook | 5 tips to successfully manage your social media strategy
https://hgs.cx/wp-content/uploads/2021/01/data01.jpg 560 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-29 02:59:112023-01-20 09:15:19How to excel with data analytics
https://hgs.cx/wp-content/uploads/2021/01/data-BI-img.png 301 509 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-28 11:44:002021-11-11 17:22:22Translating data to everyday language
https://hgs.cx/wp-content/uploads/2021/01/cloud-telephony-in-contact.jpg 522 890 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-04-06 03:13:002021-11-11 17:21:20How to make tech support faster and easier—for both customers and agents
https://hgs.cx/wp-content/uploads/2021/04/Tom-Jones-1.jpg 552 828 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-04-05 11:35:002021-11-11 17:20:38Using smart solutions to create low-effort, high-value tech support
https://hgs.cx/wp-content/uploads/2021/03/Bot_handshake_GettyImages-1303207829-scaled-1.webp 916 1800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-31 19:17:222021-10-13 05:16:1210 factors in selecting an automation partner
https://hgs.cx/wp-content/uploads/2021/04/Lauren-Kindzierski-presentation.jpg 528 812 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-30 14:56:002021-11-11 17:19:46Contact center infrastructure: It’s time to assess your tools and technology
https://hgs.cx/wp-content/uploads/2021/03/Partha-DeSarkar-Broadcast1.webp 450 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-30 12:39:002021-11-11 17:18:52Streaming on Forbes: Partha DeSarkar on Broadcast1’s Business Evangelist of India
https://hgs.cx/wp-content/uploads/2021/03/Social-Measurement_whitepaper-feature.webp 690 690 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-23 14:58:002022-12-08 13:49:10Whitepaper | Beyond measure: Making social care count https://hgs.cx/wp-content/uploads/2021/03/automation-ebook-feature.jpg 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-22 11:34:002022-12-15 17:48:51eBook | Measuring intelligent automation success
https://hgs.cx/wp-content/uploads/2021/03/definitive-cloud-feature.webp 561 647 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-17 15:49:002022-12-15 11:52:50eBook | Everything you need to know about Cloud Governance
https://hgs.cx/wp-content/uploads/2021/01/couple-shopping.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-17 04:16:002021-11-11 17:17:503 Top customer experience trends every retailer should know about
https://hgs.cx/wp-content/uploads/2021/03/Toothpaste-shopper_GettyImages-985954682.webp 1287 1800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-12 15:45:052022-11-22 07:21:27Customization for your customers: 5 hyper-personalization trends for 2021
https://hgs.cx/wp-content/uploads/2021/03/CSAgent_WAH.webp 1200 1200 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-03-12 13:51:122022-03-02 10:06:25Improve agent work-at-home performance with 8 unconventional uses of speech analytics 0 0 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-03-11 19:04:222023-01-10 07:42:29Boost CSAT, ESAT, retention, and savings with a Modern CX approach
https://hgs.cx/wp-content/uploads/2021/03/shutterstock_1967489755.webp 352 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-08 04:38:002021-11-11 17:16:44‘Choose to challenge’ to make life happen!
https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp-vndor-eval.webp 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-03-05 10:40:002022-08-25 08:55:17Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
https://hgs.cx/wp-content/uploads/2021/04/iStock-985559164.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-05 06:05:002022-12-19 12:34:41HGS Digital partners with Automation Anywhere to deliver end-to-end process automation solutions
https://hgs.cx/wp-content/uploads/2021/04/iStock-916586200.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-03-02 05:06:002021-11-11 17:15:42How to rethink your social media strategy
https://hgs.cx/wp-content/uploads/2021/02/iStock-1064031330-healthcare-in-India.webp 836 1254 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-24 08:34:002022-01-06 15:00:36Streaming on CNBC TV18: Watch HGS’ CSR story on The Changemakers – Season 2 program on CNBC TV18 https://hgs.cx/wp-content/uploads/2021/02/Andrew-Kokes2.webp 1756 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-22 06:55:002021-11-11 17:11:23Why and how the most innovative CMOs will own the contact center
https://hgs.cx/wp-content/uploads/2021/02/IAOP-2021-feature.png 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-20 06:15:002022-12-16 15:55:242021 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2022/02/Training_Top_100_2021_winner.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-16 06:56:002022-12-16 15:53:422021 Winner: Training Top 100
https://hgs.cx/wp-content/uploads/2021/04/Bridgetowne-Building.webp 1080 1787 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-02-12 19:40:142022-12-16 15:52:08HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO https://hgs.cx/wp-content/uploads/2021/03/Social-Measurement_whitepaper-feature.webp 690 690 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-11 09:16:002022-12-19 12:42:53HGS Digital partners with CXM leader Sprinklr to develop and execute digital marketing and care strategies https://hgs.cx/wp-content/uploads/2021/04/Virgil.webp 1100 1100 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-08 07:48:002021-11-11 17:10:41How to create a fantastic retail experience that keeps bringing customers back for more
https://hgs.cx/wp-content/uploads/2021/03/whitepaper_DevSecOps-feature.webp 465 536 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-02 08:31:002021-11-11 17:09:07When furloughs are on the table: 6 strategies to put your employees first
https://hgs.cx/wp-content/uploads/2021/03/iStock-1263482590.webp 467 700 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-01 06:48:002021-11-11 17:08:14Top 5 customer experience trends of 2021
https://hgs.cx/wp-content/uploads/2021/01/HGS-PHP.jpg 612 917 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-01-28 09:10:002021-11-11 17:07:13Qualtrics enables HGS to continually improve our employee experience to create a great place to work
https://hgs.cx/wp-content/uploads/2021/04/Yasim1_profile.jpg 372 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-01-28 08:27:002021-11-11 17:06:04Four digital technologies that will transform the customer experience
https://hgs.cx/wp-content/uploads/2020/03/strategies-900-blog-feature-1_0.jpg 567 900 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-01-25 22:07:352023-01-10 07:22:09Ready to modernize your contact center? Assess trends with care
https://hgs.cx/wp-content/uploads/2021/01/D72FED22-003D-4B33-969D-2DF3BB933719.jpeg 911 1407 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-01-25 21:37:082021-05-28 16:24:14Become a better business detective with image analytics
https://hgs.cx/wp-content/uploads/2021/04/iStock-1014974702-travel-booking-online.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-01-25 08:40:002021-11-11 17:03:56How self-service experience can reduce customer confusion and increase satisfaction
https://hgs.cx/wp-content/uploads/2021/01/2020-review_GettyImages-1280495483.webp 1200 1800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-01-12 17:56:582022-11-02 14:24:50HGS’s 2020 highlights: Achievement amidst adversity
https://hgs.cx/wp-content/uploads/2021/01/data-analytics-image.webp 485 838 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-01-11 19:07:142023-01-10 07:35:0010 creative ways to leverage advanced analytics
https://hgs.cx/wp-content/uploads/2021/03/DA_cover_img.webp 484 658 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-01-11 14:06:002022-12-07 16:35:22Whitepaper | Big data: Better data. Driving ROI with contact center advanced data analytics https://hgs.cx/wp-content/uploads/2021/03/whitepaper_DevSecOps-feature.webp 465 536 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-01-07 15:22:002022-12-07 16:39:16Whitepaper | DevSecOps: Building secure enterprise applications, at speed
https://hgs.cx/wp-content/uploads/2021/04/James-Job.jpg 454 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-01-04 09:23:002021-11-11 17:00:49Candidates will have to hone their digital capabilities
https://hgs.cx/wp-content/uploads/2021/03/whitepaper_social-media-crisis-feature.webp 500 583 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-12-28 17:26:002022-12-07 16:28:57Whitepaper | Creating an effective social media crisis plan
https://hgs.cx/wp-content/uploads/2020/12/hgscx-pr.webp 768 1365 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-12-28 08:49:002022-12-19 16:26:56HGS is on board as one of Valuable 500 companies!
https://hgs.cx/wp-content/uploads/2021/03/DTXL_W4w.webp 854 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
https://hgs.cx/wp-content/uploads/2018/10/Brian-on-a-Yacht_blog-sized-1.jpg 274 441 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-12-21 20:45:142022-11-24 02:54:10Preparing for the post-pandemic rise of digital nomadism
https://hgs.cx/wp-content/uploads/2021/08/HGS_2020_CX_Trends_UK.png 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-12-10 06:50:002022-12-15 13:02:49eBook | The top 10 customer experience trends of 2020
https://hgs.cx/wp-content/uploads/2020/12/automation-in-enterprise-HGS.webp 1200 1800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-12-08 22:39:252022-09-15 11:47:35Who owns automation in the enterprise? https://hgs.cx/wp-content/uploads/2021/04/iStock-985559164.webp 1200 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-12-08 02:53:002022-12-19 16:24:34HGS selected by the Crown Commercial Services G-Cloud framework as an approved supplier
https://hgs.cx/wp-content/uploads/2020/12/9865CCEF-2F64-4A69-BEE0-314532990E25_4_5005_c.jpeg 203 334 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-12-07 13:39:222022-09-08 13:40:42HGS focuses on giving during holiday season
https://hgs.cx/wp-content/uploads/2021/03/SelfService_Report.webp 439 612 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-11-06 14:41:002022-12-07 16:32:01Whitepaper | How to design an effective customer self-service portal
https://hgs.cx/wp-content/uploads/2021/07/Automation-Anywhere-Award.jpg 220 210 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-11-03 17:09:002022-12-16 15:49:49Automation Anywhere IMEA Partner Award https://hgs.cx/wp-content/uploads/2021/01/cloud-telephony-in-contact.jpg 522 890 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-11-02 22:00:182022-08-26 14:33:47A self-sufficient staff: 5 tips for recruiting work-at-home employees
https://hgs.cx/wp-content/uploads/2021/07/TMC-CX_Innovation_2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-21 17:28:002022-12-16 15:42:512020 TMC CX Innovation Award
https://hgs.cx/wp-content/uploads/2021/06/Cloud-Computing-Excellence-Award.webp 500 500 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-10-16 21:01:002022-12-16 15:35:46The Cloud Computing Excellence Award
https://hgs.cx/wp-content/uploads/2021/06/2020-GBA-Silver.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-15 15:01:002022-12-16 15:26:302020 Golden Bridge Business and Innovation Award
https://hgs.cx/wp-content/uploads/2021/04/Pic-for-websitepr.jpg 400 690 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-10-08 03:34:002022-12-19 16:14:20HGS launches new contact center analytics platform
https://hgs.cx/wp-content/uploads/2021/03/ISG_Report_Cover_updated.png 1169 1400 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-10-05 15:50:002022-12-07 16:50:42Report | Rely on a recognized CX leader
https://hgs.cx/wp-content/uploads/2020/10/eight-categories-for-the-ecccsas-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-03 17:18:002022-12-16 15:25:21Best Large Customer Service Team 2020 (Finalist) https://hgs.cx/wp-content/uploads/2020/10/eight-categories-for-the-ecccsas-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-01 15:22:002022-12-16 15:23:30Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
https://hgs.cx/wp-content/uploads/2021/02/NPS_webinar_feature-new.webp 474 578 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-09-29 11:26:002022-12-14 14:10:17Webinar | Modernizing apps using AWS cloud databases
https://hgs.cx/wp-content/uploads/2021/01/social-media-feature-square.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-09-25 14:17:002023-03-08 11:51:48Whitepaper | Effectively managing the volume of social media activity
https://hgs.cx/wp-content/uploads/2021/03/digital-innovation.webp 667 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-09-23 04:51:002022-12-19 12:40:40Zappix partners with HGS Digital to deliver intelligent virtual assistant and payment bots https://hgs.cx/wp-content/uploads/2021/04/Picture2-pr.webp 900 1350 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-09-10 03:54:002022-12-19 16:08:09Business Process Management industry gets a boost during COVID-19
https://hgs.cx/wp-content/uploads/2021/03/Cover-Img-only.webp 1014 1161 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-08-24 14:08:002022-12-07 16:10:53Whitepaper | Using AI to improve the contact center customer experience
https://hgs.cx/wp-content/uploads/2021/04/Digital_Transformation_1600x1066.webp 1066 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-08-24 04:38:002022-12-19 16:04:56HGS DIGITAL joins AWS Contact Center Intelligence Solutions Partner Program
https://hgs.cx/wp-content/uploads/2020/11/contact-center-agent.webp 1001 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-08-20 05:06:002022-12-19 12:39:06HGS Digital achieves Amazon Connect Service Delivery designation for contact centers https://hgs.cx/wp-content/uploads/2021/02/iStock-1249307376-cloud-technology.webp 907 1500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-08-17 05:16:002022-12-19 12:37:18HGS Digital executes reseller agreement with Adobe
https://hgs.cx/wp-content/uploads/2020/07/impact-sourcing-champions-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-07-15 14:47:002022-12-16 15:22:112020 IAOP Global Impact Sourcing Award
https://hgs.cx/wp-content/uploads/2021/07/iStock-1197551850.webp 755 1389 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-07-08 18:13:002022-12-14 14:07:24Webinar | Leveraging Bots&Brains™ for the new normal
https://hgs.cx/wp-content/uploads/2021/02/Award-winning-social-media-strategy.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-06-25 12:30:002022-12-14 11:55:11Webinar | Award-Winning Social Media Strategies for the CX Generation
https://hgs.cx/wp-content/uploads/2021/07/Stevie-Award-2020_Silver_Winner.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-06-22 17:49:002022-12-16 15:20:27Stevie Customer Service Team of the Year 2020
https://hgs.cx/wp-content/uploads/2021/06/iStock-1190357414.webp 727 1444 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-06-19 16:32:002022-12-13 17:18:09Webinar | Measuring the voice of your customer in an AI-driven world
https://hgs.cx/wp-content/uploads/2020/11/abstract02.webp 720 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-06-18 01:19:252023-01-10 07:30:39Accelerating AI during COVID: Getting more bang from your bots
https://hgs.cx/wp-content/uploads/2020/06/ScoreReport-feature.webp 600 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-06-17 10:02:002022-12-07 16:48:30Report | Get your social score
https://hgs.cx/wp-content/uploads/2021/07/Booming15-EMEA.png 600 600 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-30 11:32:002022-12-16 14:55:23ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp.webp 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-05-29 17:45:002023-01-31 03:15:03Whitepaper | Everything you need to know about CDPs guide
https://hgs.cx/wp-content/uploads/2021/03/iStock-873806068-med.webp 1056 1584 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-05-29 15:53:002022-12-07 16:08:01Whitepaper | Using customer data platforms: A guide to successful data-driven, hyper-personalized marketing
https://hgs.cx/wp-content/uploads/2021/03/Evaluating-Retail-CRM-Systems_feature.webp 460 536 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-29 10:39:002022-12-07 16:06:27Whitepaper | A must-read guide: Selecting a retail CRM system
https://hgs.cx/wp-content/uploads/2021/02/devops_thumbnail.webp 515 600 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-28 16:21:002022-12-07 15:24:50Whitepaper | A closer look at DevOps: Definition, origins, importance, and relationship with the cloud https://hgs.cx/wp-content/uploads/2021/03/cover-image-cdp-vndor-eval.webp 500 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-05-28 15:51:002022-12-07 15:41:53Whitepaper | A comprehensive guide to evaluating customer data platforms (CDPs)
https://hgs.cx/wp-content/uploads/2021/03/transforming_marketing-feature.jpg 460 536 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-05-28 15:13:002022-12-07 15:40:20Whitepaper | Transforming the marketing department for the digital age
https://hgs.cx/wp-content/uploads/2021/02/machine_learning_thumbnail.webp 512 598 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-28 15:03:002022-12-07 15:20:03Whitepaper | Machine learning 101 for savvy retail marketers
https://hgs.cx/wp-content/uploads/2021/03/dr-in-cloud-feature.webp 460 536 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-28 10:45:002022-12-07 15:38:32Whitepaper | A look at disaster recovery and the viability of a cloud-based solution
https://hgs.cx/wp-content/uploads/2021/03/screenshot_20170519_162312.webp 761 1151 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-05-27 16:41:002022-12-07 15:43:51Whitepaper | How to create an enterprise mobile strategy
https://hgs.cx/wp-content/uploads/2021/06/cyber-security.webp 676 777 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-05-27 14:15:002022-12-07 15:45:20Whitepaper | Cybersecurity threats to enterprises: Surviving the rise of cybercrime
https://hgs.cx/wp-content/uploads/2021/08/CX-services-retail-CPG-Nelson-feature.webp 600 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-05-26 06:45:002023-01-23 16:33:01Which vendor is best positioned to help retail and CPG brands increase CX?
https://hgs.cx/wp-content/uploads/2021/06/award-excellence-customer-service-2020.png 750 750 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-04 10:25:002022-12-16 11:31:14Outsource Partner of the Year Award BI Group
https://hgs.cx/wp-content/uploads/2021/03/10steps_to_launch_workathome.webp 940 1000 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-04-27 17:44:002022-12-15 13:05:52eBook | 10 steps to launch a work-at-home solution
https://hgs.cx/wp-content/uploads/2021/02/Webinar-feature-Navigate-social-media.jpg 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-04-07 12:49:002022-12-13 17:13:50Webinar | Steps to navigate social media during a crisis
https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:41:002022-12-16 11:20:41Diversity Impact – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:35:002022-12-16 11:16:06Best Workplace Practices – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:22:002022-12-16 11:14:20Best Employee Relations Practices – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:11:002022-12-16 11:12:47Best Use of Social Media – 2020 World HRD Congress and Awards
https://hgs.cx/wp-content/uploads/2021/07/iaop2020excellence.png 220 218 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-29 11:55:002022-12-16 11:10:03IAOP 2020 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/07/Training-Top125-award-2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-28 17:16:002022-12-16 10:59:162020 Training Top 125
https://hgs.cx/wp-content/uploads/2021/11/CX3.webp 880 1800 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-02-18 06:50:002022-12-19 15:59:34HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
https://hgs.cx/wp-content/uploads/2020/02/GO100_2020-feature.png 600 600 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-08 12:30:002022-12-16 10:56:392020 IAOP Global Outsourcing 100 Award https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg 443 704 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-02-05 11:10:082023-01-10 07:26:31Cognitive contact center: Using AI to improve the customer experience
https://hgs.cx/wp-content/uploads/2021/01/shutterstock_224409367-truck-on-road.webp 577 864 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-02-04 16:39:002022-12-07 16:42:38Whitepaper | Leveraging data to lower roadside assistance expenses
https://hgs.cx/wp-content/uploads/2021/08/Tips-for-integration-feature.jpg 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-02-03 16:31:002022-12-07 16:24:44Whitepaper | Tips for integrating AI, bots, and analytics ahead of peak holiday season
https://hgs.cx/wp-content/uploads/2021/07/TRAILBLAZERS-award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-01 17:07:002022-12-16 10:54:17Instahiring Trailblazers 2020 Award
https://hgs.cx/wp-content/uploads/2021/07/CFL-Awards-2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-01 12:40:002022-12-16 11:11:142020 Customer Fest Leadership Award – Best Use of Data and Insights
https://hgs.cx/wp-content/uploads/2020/01/mobile-banking.jpg 451 601 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-01-28 17:41:002022-12-15 11:40:35eBook | Hyper personalize the banking customer experience
https://hgs.cx/wp-content/uploads/2021/08/BPO-partners-BFSI_feature.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-01-28 16:01:002022-12-07 16:26:40Whitepaper | Today’s BPO partner caters to BFSI with smart automation, self-service, and a 360-degree view
https://hgs.cx/wp-content/uploads/2021/03/Trends_page_1600x1066.webp 1066 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-01-24 12:26:002022-12-13 17:11:54Webinar | CX trends 2020: The state of the industry https://hgs.cx/wp-content/uploads/2021/08/HGS_2020_CX_Trends_UK.png 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2020-01-06 09:04:002022-12-15 12:58:52eBook | The top 10 customer experience trends of 2020 UK
https://hgs.cx/wp-content/uploads/2021/03/bot-technology.webp 500 636 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-12-17 13:46:002022-12-07 14:48:48Whitepaper | Leveraging bot technology to enhance the customer experience
https://hgs.cx/wp-content/uploads/2019/10/HGS_Award_report-feature.jpg 429 601 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-10-11 16:12:002022-12-07 14:44:27Report | Top brands are building customer loyalty online https://hgs.cx/wp-content/uploads/2021/03/DTXL_W4w.webp 854 1280 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-09-26 16:14:002022-12-13 17:09:35Webinar | How to launch a successful work from home program
https://hgs.cx/wp-content/uploads/2021/09/shoppers-with-bags.webp 471 518 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-09-20 11:52:002022-12-15 11:34:09eBook | How can today’s brands win with a data-driven approach to hyper-personalization?
https://hgs.cx/wp-content/uploads/2021/07/man-using-smartphone-900.webp 600 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-09-16 14:17:002022-12-13 17:07:40Webinar | How to deliver EPIC social media engagement at scale
https://hgs.cx/wp-content/uploads/2021/08/HFS-top-10-report-feature.webp 540 620 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-08-27 11:55:002022-12-07 14:33:31Whitepaper | Top10-customer-engagement-excerpt-for-HGS
https://hgs.cx/wp-content/uploads/2020/05/headless-cms_0_0.jpg 443 704 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2019-08-27 10:08:052021-07-29 15:45:50Headless CMS bridges the cross-channel chasm https://hgs.cx/wp-content/uploads/2021/07/man-using-smartphone-900.webp 600 900 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-08-26 14:20:002022-12-15 11:24:45eBook | Everything-you-need-to-know to launching text message customer service
https://hgs.cx/wp-content/uploads/2019/08/730634437.png 274 445 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2019-08-20 19:50:352022-06-27 12:07:55How Fast Should Brands Respond to Social Media? 0 0 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2019-05-08 11:13:142022-06-27 12:11:32HGS Trend 4: Brand New Capabilities Are Required to Address Consumers
https://hgs.cx/wp-content/uploads/2021/09/Digital-transformation-feature.webp 530 601 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-04-27 14:29:002022-12-07 14:22:15Whitepaper | Digital transformation for contact centers
https://hgs.cx/wp-content/uploads/2020/03/How-to-choose-the-right-cloud-service-provider-for-your-organization-feature.webp 506 804 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2019-03-20 09:04:392022-08-30 16:21:34How to choose the right cloud service provider for your organization
https://hgs.cx/wp-content/uploads/2018/11/Millennials-on-phones.jpg 274 411 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2018-11-20 22:16:492023-01-10 07:19:59Best-in-class social media customer care: What our experts want you to know https://hgs.cx/wp-content/uploads/2018/10/Brian-on-a-Yacht_blog-sized-1.jpg 274 441 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2018-10-10 19:07:342023-01-10 07:18:21Modern outsourcing Is driven by insight and partnership – Not cost!
https://hgs.cx/wp-content/uploads/2021/03/iStock-673893168-cloud-accelerator-feature.webp 676 979 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2018-09-06 09:11:302022-09-16 14:13:12Why leverage cloud and how to get rolling
https://hgs.cx/wp-content/uploads/2018/07/robot.jpg 270 405 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2018-07-25 11:47:172023-01-10 07:41:16Can companies continue to price services using FTE and headcount?
https://hgs.cx/wp-content/uploads/2018/05/Partner-Progress-logo.png 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2018-05-29 11:03:002022-12-19 11:59:38HGS partners with Progress
https://hgs.cx/wp-content/uploads/2020/03/What-is-Hyper-Personalization-feature.jpg 440 699 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2018-04-11 07:46:052023-01-10 07:40:14What is hyper-personalization?
https://hgs.cx/wp-content/uploads/2021/02/mobile-phone-business.webp 546 497 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2017-08-15 11:41:382021-07-29 15:56:499 Steps to defining an enterprise mobile strategy https://hgs.cx/wp-content/uploads/2021/07/shutterstock_1576352020.jpg 334 500 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2017-04-26 07:39:022023-01-10 07:33:06Combining bots and brains to transform CX: Your questions, answered
Enhance your customers’ entire journey lifecycle to increase their lifetime value
Superior outcomes with
#automation #analytics #digitaltransformation #backoffice #contactcenters #customercare #HRO
