Consumer Engagement
Achieve superior CX outcomes
Customer care • Back office management • CX optimization
Increase your NPS® and CSAT
Reduce your average handle time and cost per contact
Improve your conversion rate per contact
Increase the lifetime value of your customers. HGS enhances every stage of the consumer journey lifecycle.
The adage “It’s cheaper to keep an existing customer than acquire a new one” generally still rings true. But not all existing customers are created equal.
Calculating customer lifetime value (CLV) can reveal how much different customer segments are likely to spend over the course of their relationship with your brand. Investing in customers at “moments of truth” during the customer lifecycle and knowing precisely when they are deciding to buy from you again or go elsewhere are key for maximizing CLV.
With solid analytics, HGS can help you identify and prioritize customer segments, phases of the customer lifecycle, and moments of truth to deliver targeted customer engagement services that encourage additional purchases among your existing customers for maximum profit.
Talk to an expert to learn how we can help you optimize any part of the customer lifecycle.