https://hgs.cx/wp-content/uploads/2022/12/blog-banner-Vulnerable-customers.webp 580 1650 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-12-16 10:46:192023-08-23 06:59:12CX Technology for Supporting the UK’s Most Vulnerable Customers
Today’s stressors have forced contact centres in the UK to reevaluate their IT solutions for vulnerable customers. An HGS technology arc (architecture roadmap) that features a people-first, CX platform (such as one by MaxContact) can help advisers relax and focus to better connect with high-needs customers now and as their needs evolve or dissipate.
https://hgs.cx/wp-content/uploads/2022/12/Vulnerable-customers-UK-blog.jpg 800 1200 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:30:322023-08-23 06:56:52Addressing the Needs of Vulnerable Customers: HGS’ Inclusive Contact Centre Solution
We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
https://hgs.cx/wp-content/uploads/2023/01/localgov.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-01 06:04:532023-09-11 07:45:02How tech can help councils handle customer vulnerability
https://hgs.cx/wp-content/uploads/2023/01/racont.png 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-31 07:22:232023-09-11 07:45:45How data and analytics are changing customer experience
https://hgs.cx/wp-content/uploads/2022/10/1666779365347.jpg 538 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-28 06:45:512023-08-23 07:15:40Hola, Bonjour, Guten Tag…
One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
https://hgs.cx/wp-content/uploads/2022/10/customer-service-week2.jpg 900 1600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-25 06:56:352022-12-19 13:57:32New Partnership Announcement: HGS and ChatLingual
https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-17 08:34:262023-09-12 12:58:48Maintaining Customer Relationships in a Cost-of-living Crisis
With the well documented talent shortage across the globe combined with the cost-of-living crisis and impending recession requires businesses to hold their nerve and continue on the path to digital transformation that became a business imperative during the Covid-19 pandemic. A well-designed technology ecosystem that provides the right balances of tech and talent will create a competitive advantage and enable business to thrive whilst many may struggle to survive.
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-12 13:47:002022-12-19 15:33:33Public sector investment in citizen services during covid must continue in the face of a recession, says HGS
https://hgs.cx/wp-content/uploads/2023/08/peoplemat.png 900 1600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-10-03 14:09:182023-09-01 11:39:24The biggest threat to any organisation is not investing in employee growth