https://hgs.cx/wp-content/uploads/2023/04/blog-banner-5-essential-CC-capabilities.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-11 05:24:392023-08-23 04:01:035 Essential Contact Center Capabilities for Improved CX
As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.
https://hgs.cx/wp-content/uploads/2023/04/Contact_Center-Call_Center.jpg 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-06 13:26:402023-08-23 04:01:56Call Center vs. Contact Center: 6 Key Differences
Most people confuse call centers and contact centers to be the same thing. In reality, call centers are part of a bigger set called contact centers.
https://hgs.cx/wp-content/uploads/2022/12/Blog-banner-omnichannel-CX.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-12-05 03:31:092023-08-23 05:59:57The Significance of Omnichannel CX in Business
Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.
https://hgs.cx/wp-content/uploads/2022/10/1666779365347.jpg 538 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-28 06:45:512023-08-23 07:15:40Hola, Bonjour, Guten Tag…
One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
https://hgs.cx/wp-content/uploads/2022/08/blog-banner-Chatbot.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-08-25 11:00:062023-08-23 07:39:29Chatbots: A Customer Experience Relic
Chatbots are evolving toward building an intelligent user-engagement hub. Read more about the latest trends and advancements in this domain.
https://hgs.cx/wp-content/uploads/2021/09/CIO-personalization-feature-1.webp 434 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-27 11:15:412023-08-23 08:24:55Whitepaper | How CIOs can Leverage Personalized CX to Ramp Up Revenue