5 Essential contact center capabilities for improved CX

5 Essential Contact Center Capabilities for Improved CX

As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.
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Call Center vs. Contact Center: 6 Key Differences

Most people confuse call centers and contact centers to be the same thing. In reality, call centers are part of a bigger set called contact centers.
Omnichannel CX

The Significance of Omnichannel CX in Business

Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.

Hola, Bonjour, Guten Tag…

One of my regrets is not continuing with my French post first year of university, or any other language for that matter. I’m in awe of my multi-lingual friends and colleagues who have the ability to switch between their mother-tongue and English with ease. That is why I am very excited about our new partnership with ChatLingual where a conversation in any language can be translated, responded to and resolved by an English speaking agent.
Chatbots: A customer experience relic

Chatbots: A Customer Experience Relic

Chatbots are evolving toward building an intelligent user-engagement hub. Read more about the latest trends and advancements in this domain.
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