In the past few years, the customer service industry has emerged to be a huge support system for product-based as well as service-based enterprises. Lately, our support agents have been facing flak due to incompetency in managing large volumes of requests across multiple channels. Intelligent automation can solve this problem by undertaking menial tasks that consume time and energy so that agents can focus more on the strategic aspect of a customer’s experience journey.

Generative AI has the power to eliminate menial tasks and allow skilled professionals to focus on creative and strategic aspects of running a business. The next five years look promising for many industries as they are planning to go out and out to incorporate generative AI technologies for a wide range of operations.

Happy and motivated contact center agents help to succeed in CX across various platforms. Here are 10 actionable tips to keep them motivated in the long run.