https://hgs.cx/wp-content/uploads/2023/08/blog-banner-customer-centricity.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-08-18 11:06:442023-08-23 01:53:0910 Important Factors that Guarantee Customer-Centricity in the Long Run
Businesses that stick to being customer-centric under all circumstances are sure to gain more in terms of customer loyalty and revenue than their competitors. Customer centricity also holds great strategic value as it guarantees customer retention in the long run.
https://hgs.cx/wp-content/uploads/2023/07/blog-banner-social-media-stacking.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-07-17 05:16:382023-08-23 03:15:08Does your Social Media Stack Up?
Social media stacking can be described as the body of work or content a social media user has or will post on various social media networks. It is an important social media strategy that brands and influencers use to direct new and old viewers to their bank of content on different channels.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-4-important-functionalities-CES.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-24 04:33:122023-08-23 03:56:514 Important Functionalities in Customer Engagement Software
Customer engagement software is a tool that helps contact center agents fetch, track, and analyze customer behavior throughout this journey.
https://hgs.cx/wp-content/uploads/2023/04/blog-banner-6-simple-ways-customer-engagement.webp 580 1650 Sucheta Sinha https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Sucheta Sinha2023-04-10 16:19:052023-08-23 04:01:316 Simple Ways to Achieve Quality Customer Engagement
Customer engagement allows customers to interact with a brand on preferred channels for both B2B and B2C businesses, allowing for ease of communication of opinions, concerns and reviews.
https://hgs.cx/wp-content/uploads/2023/02/blog-banner-communication-challenges.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2023-03-01 07:17:242023-09-06 02:16:20Top 5 Social Media Marketing Challenges
Marketing comes with its own set of challenges, and social media engagement is no exception.
https://hgs.cx/wp-content/uploads/2023/02/customer-experience-feature.webp 500 952 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-10 15:47:542023-08-23 04:07:58Report | 2023: A Year of Reckoning for Customer Experience Programs
https://hgs.cx/wp-content/uploads/2022/09/Blog-banner-brand-reputation.webp 580 1650 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-09-27 03:38:112023-08-23 07:34:51How to Elevate the Brand Reputation of a Business
A business requires attention across multiple facets, but when stretched too thin, brand reputation can suffer. Find out how you can build your brand image.
https://hgs.cx/wp-content/uploads/2022/05/iStock-1301250331-mother-and-daughter.webp 580 1650 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-05-04 08:56:222023-08-23 07:59:37Mother’s Day Gift Personalization
Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.
https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.webp 820 1278 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-05-27 12:54:002023-08-14 10:17:26Social Media Playbook: 7 Steps to Supercharge Social Customer Care
Whether you have 4 or 400 community managers, a consistently lively, EPIC social care program is achievable with a well developed social media playbook.