10 actionable tips to motivate your contact center agents

10 Actionable Tips to Motivate your Contact Center Agents

Happy and motivated contact center agents help to succeed in CX across various platforms. Here are 10 actionable tips to keep them motivated in the long run.
Challenges of Social Media Engagement

Top 5 Social Media Marketing Challenges

Marketing comes with its own set of challenges, and social media engagement is no exception.

HGS Ranked as a Leader in all Four Quadrants of the 2022 ISG Provider Lens™ Contact Center — Customer Experience Services Report

The 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report for the U.S. evaluated 26 providers across four quadrants: Digital Operations, AI & Analytics, Work From Home Services, and Social Media CX Services. In late 2022, HGS was ranked as one of the top 5 Leaders in all four categories.
Benefits of AI in contact centers

How Artificial Intelligence is Transforming Contact Centers?

AI in contact centers solves customer issues with quick resolutions that are made possible through predictive and analytical AI software.
Google Bard AI

What is Google Bard AI? How to Use it? Features, Use Cases, and Limitations

Similar to OpenAI’s ChatGPT, Google Bard (named as a storyteller) is the latest experimental AI-powered chatbot that can respond to various queries and requests in a conversational manner.
Agent collaboration

What is Agent Collaboration and its Impact on CX?

Agent collaboration not only helps to deliver a frictionless customer experience, but it also paves the way to build an organization-wide knowledge base.
Contact center analytics

What is Contact Center Analytics? Here’s Everything you Need to Know

While contact cente analytics is only one of the broader set of improvements that can be introduced to a contact center ecosystem, it is a powerful tool when implemented.
Customer Data Platform

How to Measure the Performance of a Customer Data Platform

The true value of a Customer Data Platform depends on how it is used, and by handling it with a customer-centric mindset, businesses can maximize their returns.
Thought leaders HGS

Using Empathy, Understanding and Experience to Lead

We’re not into doing things just for glitz and glamour, we’ve got the size and scale to go as big as the sky allows, but we really are focused on success and getting results for our clients in a way that benefits them entirely.