https://hgs.cx/wp-content/uploads/2022/10/HGS_Technology_Insights.jpg 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-10-17 08:34:262023-09-12 12:58:48Maintaining Customer Relationships in a Cost-of-living Crisis
With the well documented talent shortage across the globe combined with the cost-of-living crisis and impending recession requires businesses to hold their nerve and continue on the path to digital transformation that became a business imperative during the Covid-19 pandemic. A well-designed technology ecosystem that provides the right balances of tech and talent will create a competitive advantage and enable business to thrive whilst many may struggle to survive.
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-06 02:56:322023-08-23 07:53:29How to Handle Increased Customer Vulnerability
A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and know how to navigate emotive conversations.
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp 580 1650 Casey Hotchkiss https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Casey Hotchkiss2022-06-03 14:45:062023-08-23 07:53:34CX Trends and Advice for Inflationary Periods
With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.