Category: Blog/ChatGPT

Generative AI top stories

2023’s Top Stories on Generative AI

Generative AI became one of the most impactful and impressive stories in 2023, shaking up the enterprise industry and even seeping into the realm of pop culture. Here are the top 3 stories.
Gemini vs ChatGPT

Gemini vs ChatGPT: Which is better?

In their latest developments, Google released a new version of their chatbot that claims to match, if not outshine, OpenAI’s star performer. Here is a comparative analysis of how Google's Gemini and OpenAI's ChatGPT stack up against each other.
Google Gemini

What is Google Gemini? How to use it? Features and Limitations

Google has finally made the big move and unveiled a new era of Gemini AI. Gemini is Google’s latest large language model (LLM), which has been recently launched to the public.

What is Google Search Generative Experience (SGE) and how to use it?

Google Search Generative Experience or SGE has positioned itself as a noteworthy development in the latest search experience update that is driven by generative AI.
Multimodal ChatGPT

Multimodal ChatGPT: What can it do and what are its real-world applications?

From image analysis to voice responses, ChatGPT’s powerful new features represent the future of AI’s multimodal models.
ChatGPT Evolution

From GPT-1 to GPT-4: A Look at the Evolution of Generative AI

ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.
7 Ways ChatGPT Enhances the Performance of Contact Center Agents

7 Ways ChatGPT Enhances the Performance of Contact Center Agents

Contact center agents undeniably form the core of any customer service team. While they consistently demonstrate a wide range of skills and abilities, ChatGPT has the potential to streamline their tasks and elevate their performance in various ways. Supporting and undertaking omnichannel communications and automating tasks are some of the ways ChatGPT helps contact center agents.
ChatGPT Prompts for CX Improvement

Top 8 ChatGPT Prompts for Customer Experience (CX)

ChatGPT prompts allow for conversations to flow seamlessly between generative AI and humans. Learn the top ChatGPT prompts to improve your CX.
Contact center agents vs. ChatGPT

Contact Center Agents vs. ChatGPT

When it comes to customer service, lately, the brilliance of ChatGPT is hailed over what our human agents bring to the table. Even though ChatGPT can help to accelerate the process in many ways, it is imperative to remember that customer service mostly relies on empathetic and personalized interactions. This is why contact center agents are irreplaceable and most companies are moving ahead with an approach that involves a human + digital experience.
Is data privacy at risk with ChatGPT?

ChatGPT Privacy Concerns: Is Your Personal Data at Risk?

Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.