Category: Blog/Artificial Intelligence

Multimodal ChatGPT

Multimodal ChatGPT: What can it do and what are its real-world applications?

From image analysis to voice responses, ChatGPT’s powerful new features represent the future of AI’s multimodal models.
How Generative AI is Revolutionizing Information Retrieval

How to Use Generative AI for Data Extraction and Analysis?

Generative AI is transforming the landscape of information retrieval across diverse industries and opening new possibilities in knowledge management.
Knowledge Sharing in the Era of AI

AI-enabled Knowledge Management: Key Benefits

Combining AI and knowledge sharing improves interactions among employees and creates new knowledge that contributes to organizational performance.
ChatGPT Evolution

From GPT-1 to GPT-4: A Look at the Evolution of Generative AI

ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.
7 Ways ChatGPT Enhances the Performance of Contact Center Agents

7 Ways ChatGPT Enhances the Performance of Contact Center Agents

Contact center agents undeniably form the core of any customer service team. While they consistently demonstrate a wide range of skills and abilities, ChatGPT has the potential to streamline their tasks and elevate their performance in various ways. Supporting and undertaking omnichannel communications and automating tasks are some of the ways ChatGPT helps contact center agents.
ChatGPT Prompts for CX Improvement

Top 8 ChatGPT Prompts for Customer Experience (CX)

ChatGPT prompts allow for conversations to flow seamlessly between generative AI and humans. Learn the top ChatGPT prompts to improve your CX.
10 Important factors that guarantee customer centricity in the long run

10 Important Factors that Guarantee Customer-Centricity in the Long Run

Businesses that stick to being customer-centric under all circumstances are sure to gain more in terms of customer loyalty and revenue than their competitors. Customer centricity also holds great strategic value as it guarantees customer retention in the long run.
Intelligent automation is transforming the customer service industry

Intelligent Automation is Transforming the Customer Service Industry

In the past few years, the customer service industry has emerged to be a huge support system for product-based as well as service-based enterprises. Lately, our support agents have been facing flak due to incompetency in managing large volumes of requests across multiple channels. Intelligent automation can solve this problem by undertaking menial tasks that consume time and energy so that agents can focus more on the strategic aspect of a customer’s experience journey.
The future of generative AI

The Future of Generative AI: What can We Expect in the Next 5 Years?

Generative AI has the power to eliminate menial tasks and allow skilled professionals to focus on creative and strategic aspects of running a business. The next five years look promising for many industries as they are planning to go out and out to incorporate generative AI technologies for a wide range of operations.
The future of AI and predictive analytics.

The Future of AI and Predictive Analytics

The increased adoption of AI and predictive analytics across various sectors is leading to better risk assessments and improved operations. Even though, they are already revolutionizing how things are being done tech-wise, AI and predictive analytics have a lot in store for the near future.