Category: Blog/Artificial Intelligence

Generative AI top stories

2023’s Top Stories on Generative AI

Generative AI became one of the most impactful and impressive stories in 2023, shaking up the enterprise industry and even seeping into the realm of pop culture. Here are the top 3 stories.
AI casts doubt in financial stability according to the FSOC

FSOC: AI Casting Doubt on Financial Stability

The Financial Stability Oversight Council (FSOC) has labelled AI's presence in financial systems as an 'emerging vulnerability'. The complexity of black box systems has raised a lot of questions, and we are looking for answers.
Google Gemini

What is Google Gemini? How to use it? Features and Limitations

Google has finally made the big move and unveiled a new era of Gemini AI. Gemini is Google’s latest large language model (LLM), which has been recently launched to the public.
The Gift of a Well-Designed CX Powered by Generative AI

5 Ways to Enhance Your CX During the Holiday Season With Generative AI

From anticipating customer needs to navigating the unexpected, generative AI is at the forefront of CX this holiday season.

What is Google Search Generative Experience (SGE) and how to use it?

Google Search Generative Experience or SGE has positioned itself as a noteworthy development in the latest search experience update that is driven by generative AI.
The key to autonomous CX

The Key to Autonomous CX

Autonomous customer experience (CX) holds the potential for swift interactions and instant decision-making, and thanks to AI advancements, we can anticipate the realization of this world in the near future.
AI and ML in Digital Security

The Role of AI and Machine Learning in Digital Security

The increasing adoption of digitization across organizations globally underscores the essential need for strong digital security systems.
Data in an AI World

Unleashing the Power of Data in an AI World

If AI is the engine, data is the fuel. Discovering previously hidden patterns and connections helps to boost profits, reduce business risk, match supply to demand, and benefit various industry verticals.
Social customer care

INFOGRAPHIC: End-to-End Social Care for a Leading Retailer

HGS collaborated with a leading social enterprise platform as well as with the client’s existing PR agency to provide the ultimate end-to-end social engagement solution.
Leveraging AI and ML for workforce management

How Nature-Inspired Engineering Shaped an Intelligent Workforce Management Solution

HGS has drawn heavily from nature-inspired algorithms, including the firefly algorithm, artificial bee colony algorithm, and ant hill colony algorithm to render intelligence to workforce management.