Artificial Intelligence Archives

From GPT-1 to GPT-4: A Look at the Evolution of Generative AI

September 20, 2023

ChatGPT is creating ripples in the tech industry. Not many of us know that this masterpiece was in the making since a long time. GPT-1 was introduced in 2018 and since then it has come a long way. The GPT-4 version is here to surprise us and exceed our expectations in every possible way.

The Future of AI and Predictive Analytics

June 12, 2023

The increased adoption of AI and predictive analytics across various sectors is leading to better risk assessments and improved operations. Even though, they are already revolutionizing how things are being done tech-wise, AI and predictive analytics have a lot in store for the near future.

Using AI for Customer Experience Insights

April 24, 2023

Professionals from different sectors are debating whether AI powered tools should be used to replace human resources or should be uprooted in every way, but the customer service industry has concluded that these tools will come in handy to improve CX.

How AI Powered Calls can Improve Customer Experience

April 11, 2023

From conversational chatbots to automated ticket creation, Artificial Intelligence has reformed customer service in a better way. With the help of AI, agents can offer personalized services to their customers leading to brand loyalty and higher numbers of customer retention.

How Artificial Intelligence is Transforming Contact Centers?

February 13, 2023

AI in contact centers solves customer issues with quick resolutions that are made possible through predictive and analytical AI software.

How to Ramp up VoC Programs with AI and Contact Center Automation?

December 9, 2022

AI works in conjunction with contact center automation to provide valuable insights into VoC analysis. Learn about how you can ramp up your VoC program.

I Build for the Future – Episode 1

November 9, 2022

In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.

The Need for a Game-changing Contact Center Software

November 9, 2022

The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.

Chatbots: A Customer Experience Relic

August 25, 2022

Chatbots are evolving toward building an intelligent user-engagement hub. Read more about the latest trends and advancements in this domain.

AI Take-aways from the Zendesk “CX Trends 2022” report

August 22, 2022

While we remain agnostic when expanding customer experience (CX) technologies, it is important that we highlight the creative and new approaches in the CX tech marketspace. Zendesk recently released their customer research report,“CX Trends 2022” and interestingly these insights play on achieving more during a financial downturn by focusing on the customer, rather than taking resource and investment away from service delivery.

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