data-analytics-customer-experience

How do I leverage data for better customer experience?

Consumers are providing brands with more personal data than…
medical billing and coding

5 Provider Coding Myths, Debunked

Over the past 18 months, healthcare providers have grappled with historic cost and care challenges. The COVID-19 pandemic has increasingly forced providers to assess new areas of transformation to unlock operational value and cost efficiencies.

Automation helps employers grapple with fallout of “Great Resignation”

As organizations grapple with the fallout of a flood of employee resignations, they are focused on leveraging automation to reduce dependencies on employee institutional knowledge
intelligent robotic automation

Boost your digital workforce with Intelligent Document Processing

Intelligent Content Processing is designed to help businesses improve compliance, risk management, operational efficiencies, and content processing through automation.
website-design-disability-accessibility

How to support ADA website compliance: 10 top design tips

According to the CDC, one in four adults in the United…
new healthcare law

Health plan guidance: 3 essentials for no-surprises Act compliance

In recent years, the healthcare industry has increasingly…

The human side of healthcare analytics

A recent study by Tempkin Group showed when individuals have a positive emotional association with a specific brand, they are 8.4 times more likely to trust the company, 7.1 times more likely to purchase more and 6.6 times more likely to forgive a company’s mistake.
Smiling agent looking up

The future of work: 5 key insights from CX industry experts

Over the last 15 months, we’ve witnessed organisations pivot…
AI-workplace-safety

Get a grip: Prevent slip-and-falls with AI-powered solutions

Many manufacturers are turning to artificial intelligence (AI) solutions to provide a more reliable way to not only identify, but mitigate workplace injuries such as slip-and-falls as they occur in real time.
Image of a hand holding a smartphone

Philippines contact center agents quickly transition to home operations with great results

As the COVID-19 pandemic intensified around the world in March…

Connect with our experts

X