HGS mourns the loss of Srichand Parmanand Hinduja

HGS mourns the loss of Srichand Parmanand Hinduja (1935-2023)

Is data privacy at risk with ChatGPT?

Is data privacy at risk with ChatGPT?

Even though ChatGPT is helping us to optimize various processes and also create new content, we cannot turn a blind eye to the fact that data privacy is at risk and as of now, there are no absolute reforms to tackle this issue.
12 Vital metrics and KPIs to measure contact center performance

12 Vital metrics and KPIs to measure contact center performance

Contact center metrics help to measure the success of various activities performed by contact centers. They also shed light on areas that need improvement. Read along to know about the most important contact center metrics and KPIs.
5 Ways ChatGPT improves customer experience

5 Ways ChatGPT improves customer experience

ChatGPT is AI's recent gift to mankind. Out of the many sectors it has positively impacted, one of them is customer service. Know more about how it can be used to improve customer experience journeys here.
The 5 essential stages of a strong CX journey

The 5 essential stages of a strong CX journey

A successful and fulfilling customer experience journey can ensure happy and satisfied customers. Here are the 5 essential stages crucial to a smooth and strong CX journey.
The rise of ChatGPT: Applications and implications of conversational AI

The rise of ChatGPT: Implications and applications of conversational AI

ChatGPT is the most advanced chatbot that humans have seen till date. Will ChatGPT lessen the load on human resources or downsize the human workforce? Read along to understand its implications and applications in depth.
4 Important functionalities in customer engagement software

4 Important functionalities in customer engagement software

Customer engagement software is a tool that helps contact center agents fetch, track, and analyze customer behavior throughout this journey.
Using ChatGPT for better performance

Using AI for customer experience insights

Professionals from different sectors are debating whether AI powered tools should be used to replace human resources or should be uprooted in every way, but the customer service industry has concluded that these tools will come in handy to improve CX.
How AI powered calls can improve customer experience?

How AI powered calls can improve customer experience

From conversational chatbots to automated ticket creation, Artificial Intelligence has reformed customer service in a better way. With the help of AI, agents can offer personalized services to their customers leading to brand loyalty and higher numbers of customer retention.
5 Essential contact center capabilities for improved CX

5 Essential contact center capabilities for improved CX

As organizations turn to level up their contact center strategies, increasing contact center capabilities will ultimately improve customer service and build strong customer-agent relationships for the future.
6 simple ways to achieve quality customer engagement

6 Simple ways to achieve quality customer engagement

Customer engagement allows customers to interact with a brand on preferred channels for both B2B and B2C businesses, allowing for ease of communication of opinions, concerns and reviews.

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