Retail-ready: 5 non-voice CX solutions to prepare for the holiday rush

As this year’s holiday shopping season quickly approaches,…

Roundtable recap: A few highlights on creative contracting and digital transformation

HGS recently participated in a virtual roundtable discussion…
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Make way for the metaverse: Plan now for the new CX universe

The emergence of the metaverse allows brands to create increasingly personalized and meaningful customer experiences, requiring organizations tol pivot from being merely digital-first to becoming truly virtual-first.
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Tech or treat: Top tricks for digital transformation

When it comes to digital transformation, it’s no wonder that…
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How do I operate effectively in a remote environment?

Today's contact centers must adapt to a new remote environment to support both employees and customers.
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How do I resolve high call volumes?

Today’s contact centers are turning to AI and machine learning solutions to manage peak call volumes and allow workers to focus on those tasks that matter the most.
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Why SageMaker for AI driven organizations

A staggering 72% of organizations that began artificial intelligence (AI) pilots before 2019 have not been able to deploy even a single application in production. And yet enterprises of all sizes confirmed that they because of COVID-19.
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How do I transition my contact center to the Cloud?

An increasing number of organizations are moving their contact center to the cloud to catapult customer experience into the future with advanced, tech-driven solutions.
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How do I improve my contact center performance?

Leveraging automation for repetitive tasks can help today's contact centers struggling with pandemic-driven challenges of high call volumes and labor shortages.
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How do I leverage data for better customer experience?

Consumers are providing brands with more personal data than…

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