HGS Everest Pledge

HGS joins the Everest Group pledge

HGS is thrilled to publicly commit to the Everest pledge in its endeavor to double the number of impact sourcing workers by 2026.
Omnichannel CX

The significance of omnichannel CX in business

Omnichannel CX gives consumers the option to engage with the business through their preferred channels without inconsistencies throughout the interaction.

Addressing the needs of vulnerable customers: HGS’ inclusive contact centre solution

We have partnered with several different organisations in industries including financial services, government services and utilities, to provide support for vulnerable customers. Our expert team handle contacts from people across all walks of life. Many of our contacts are from people facing hardships and who are financially vulnerable. It’s our job to provide them with the advice and care they need, using contact centre channels that are accessible.
Autonomous CX vs. CX Automation

What is autonomous CX – Is it different from CX automation?

The customer service industry is notably progressing from adopting CX automation to autonomous CX.
Employee experience

5 Ways Rewarding Employee Experience Improves CX

As per research, companies that provide better employee experiences are able to deliver better CX as compared to their competitors.
LeanOps Assessment

Estimate ROI and automation benefits with a LeanOps Assessment

It is strongly recommended to estimate the ROI and automation benefits before implementing automation. Learn more about LeanOps Assessment.
HGS Agent X - contact center solution

HGS Agent X – A game-changing contact center software

HGS Agent X is an AI-powered cloud contact center software that allows enterprises to quickly deploy scalable and flexible contact centers.
I build for the future - Episode 1

I Build for the Future – Episode 1

In this edition, we got to sit down with Raju Mahantesh, Director of Product Engineering for HGS Agent X. Based in Austin, Texas, Raju recently joined HGS with over 15 years of delivery experience.
Game-changing contact center solution

The need for a game-changing contact center software

The right customer center software will drive sales and customer service teams and facilitate personalized and real-time conversations with customers, but it’s important to understand what’s at stake and why CX is so important.
ISO Recertification

HGS continues ISO 9001:2015 and ISO 27001:2013 certifications

HGS successfully passed the ISO recertification audit under the One-HGS scope without any non-conformities.

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