https://hgs.cx/wp-content/uploads/2021/06/shutterstock_788108020.jpg 1331 2000 Page Inman https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Page Inman2021-06-03 12:38:102021-06-03 12:41:51Philippines contact center agents quickly transition to home operations with great results
As the COVID-19 pandemic intensified around the world in March…
https://hgs.cx/wp-content/uploads/2021/04/Telehealth.jpg 1335 2000 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-06-01 06:44:002021-06-09 10:36:47Three ways healthcare engagement models differ from other industries
Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.
https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.jpg 820 1278 Nancy Pekala https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Nancy Pekala2021-05-27 12:54:002021-06-17 16:59:57Social media playbook: 7 steps to supercharge social customer care
Whether you have 4 or 400 community managers, a consistently lively, EPIC social care program is achievable with a well developed social media playbook.
https://hgs.cx/wp-content/uploads/2021/04/pr.png 600 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-05-26 10:07:002021-05-28 14:16:43Bringing service to the client: Why a social contact center is essential for modern customer service
More than ever, brands require iterative and innovative customer care strategies. More and more people are interacting and transacting online and on social media platforms. Many businesses are establishing social media contact centers. This blog explains why and how to provide EPIC social care.
https://hgs.cx/wp-content/uploads/2021/05/GettyImages-1203287495_resized-scaled.jpg 1343 2560 Page Inman https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Page Inman2021-05-21 10:57:172021-05-28 14:25:40Creative contracting models beyond FTE in the digital era
As brands transform and move to an increasingly digitally led…
https://hgs.cx/wp-content/uploads/2020/03/what-is-cloud-computing-feature_0.jpg 562 893 Nancy Pekala https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Nancy Pekala2021-05-14 12:20:102021-05-14 12:20:10HGS Digital Partners with Twilio to Deliver Innovative Cloud Contact Center Services
HGS Digital is partnering with Twilio, the leading cloud…
https://hgs.cx/wp-content/uploads/2021/03/Bot_handshake_GettyImages-1303207829-scaled-1.jpg 1303 2560 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-03-31 19:17:222021-05-31 11:11:4010 factors in selecting an automation partner
Automation projects can be completed in house, by reputable third parties, or a hybrid. Sometimes third parties have stronger technical chops, experience and methods, cross-functional understanding, and objective point of view. Learn what to look for in a third-party automation partner.
https://hgs.cx/wp-content/uploads/2021/03/Toothpaste-shopper_GettyImages-985954682_0-scaled-1.jpg 1830 2560 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-03-12 15:45:052021-05-28 14:51:12Customization for your customers: 5 hyper-personalization trends for 2021
Leading brands — especially online retail — are embracing hyper-personalization, or the use of data, to provide more targeted products, services, and content to consumers. Bots, beacon technology, visual search, customer data platforms, and more can help brands improve the CX.
https://hgs.cx/wp-content/uploads/2021/03/CSAgent_WAH.jpg 1200 1200 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2021-03-12 13:51:122021-05-31 11:18:33Improve agent work-at-home performance with 8 unconventional uses of speech analytics
Speech analytics tools are not just for understanding customers. Use these technologies to gauge employee satisfaction, detect fraud, measure quality (of agents and work-at-home connectivity), ensure compliance, and more.