Contributed to better workflow management
HGS created a dedicated work flow and built a quality team to ensure proper workflow management and quality rate. We set up a centralized work flow team, which monitors the inflow of work across all the clients, they control various reports and distribute the work as per priority ensuring achievement of TAT. The workflow team also focuses on load balancing and assigns executives across processes in case of requirement.
The quality team coordinates directly with clients. A specific email id is created for the client which is used to communicate in case any edits on entry or feedback is provided. This helps in controlling, centralizing and ensuring that appropriate feedback provided by the internal audit team or by the client is passed on to accounting executives. An editing process is also run with an error tracking and quality feedback process to support and sustain planned workflow management. This also includes a training plan incorporating all the above workflow and quality aspects implemented at regular intervals. To measure performance better, a tracking and feedback sourcing mechanism has been implemented. An intranet website is created, and team members can log in and get all the latest updates/changes/ important files/ all the links required to access while working on accounting entries.