Case Study: Websites and Portals
Streamlining the Wi-Fi Purchasing Process Across Multiple Airlines
HGS’s unified architecture portal eases air traveler access to in-flight internet
Reduction in development effort
Cost savings with unified architecture
Boost in revenue growth and customer adoption rates
This U.S.-based company is a renowned leader in the field of in-flight connectivity and technology solutions for the aviation industry. Within the past decade, nearly 10,000 aircraft have been equipped with its onboard Wi-Fi services.
The primary objective of the project was for HGS to create a unified portal architecture that would enable our client to build once and deploy seamlessly to multiple airlines. Specific goals included:
Design a modular and scalable architecture to allow for easy adaptation to different airline branding systems while maintaining a core framework using Oracle WebCenter sites as back-end CMS
Develop a customizable front-end layer to align with each airline’s brand and user experience expectations
Implement security measures and compliance protocols consistently across all deployments
Optimize the portal for mobile, tablet, and laptop users, ensuring a consistent experience across devices
Minimize downtime and ensure reliability through the implementation of redundant systems and failover mechanisms
The unified architecture has allowed for faster, streamlined deployment across multiple airlines, reducing development effort and ensuring consistent user experiences. It also makes deploying the solution to new airlines less costly.
Customizable front-end elements have ensured a strong alignment with each airline’s branding, enhancing the overall passenger experience. The branding experience has allowed different airlines to customize their portals without involving IT teams, and turnaround time to make changes has been reduced from days to minutes.
The in-flight purchasing experience has not only encouraged more passengers to buy Wi-Fi passes but has also contributed significantly to increased revenues.