Leveraging Amazon Web Services (AWS) to support a multi-hospital site infrastructure

Client background

City of Hope, located in Southern California, is a world leader in the research and treatment of cancer, diabetes, and other serious diseases. Founded in 1913, City of Hope is one of only 45 comprehensive cancer centers in the nation, as designated by the National Cancer Institute.

Business challenges

Our goal was to strategize, design, development and implementation to support a multi-hospital site infrastructure on Amazon Web Services, and find solutions for these challenges:

Issues with content publishing
Difficult to navigate website
No analytical data
Poor migration
Low SEO
Frequent outages of on-premises hosted site
Detrimental down times
Negative impact on user experience

The solution

Web design
Usability testing
WCM implementation (WebCenter Sites)
Content services
Cloud consulting:
- AWS EC2 Cloud Solution
- Workload portability assessment
- AWS cloud architecture
- Migration to EC2 Instances on AWS cloud
- 24/7 Cloud monitoring services
- Managed services for WCM app and AWS EC2 cloud instances

Results

183% increase in intention to donate
23% Increase in donations (over previous year)
17% Increase in outpatient visits (over goal)
10% increase in Web traffic
Guaranteed site availability of 99.999%
IT resources freed to focus on business innovation
Flexibility to scale resources up and down on demand
Reduced total cost of ownership
Shift of CapEx spend to OpEx
Improved user experience

Visualization of project outcomes:

image of City of Hope's digital asset management system

image of City of Hope's cancer support community website

image of City of Hope's main website, providing comprehensive and easy to access information for patients and families

Global locations

USA • UK • Canada • UAE • India • Philippines • Jamaica