Every year, more than 2.8 million foreign nationals apply for a visa to holiday, work, or live in the UK. When they need information on the visa application process, they visit the Gov.UK website, which is supported by a ‘Digital Natural Assist’ solution developed by HGS. The turnkey solution intelligently assesses the citizen’s enquiry and pushes relevant information, driving problem resolution even before the first point of contact! For further assistance, the website is supported by an international telephone helpline, web chat, and email powered on the back end by an intuitive knowledgebase. This means individuals around the world have high-speed access to accurate visa information via multiple channels delivered through a single digital interface.