Case Study: Travel & Hospitality, Automotive
HGS supports car-sharing success: Growing to more than 1 million members
Work-at-home agents and social media responsiveness leads to substantial growth and award-winning roadside assistance and care
Award-winning roadside assistance, complaints, lead generation, product inquiries, sales, warranty claims, service reminders, and loyalty
Channels: Voice, email, social media
12-hour turnaround consistently meeting metric
40+% improvement
HGS has been an invaluable support to business growth and customer satisfaction. According to the former president and CEO:
“Previously, we sent escalated queries to headquarters, but now all escalations are handled by the experienced and tenured team at HGS.”