Technical and sales support
Standardized and ad hoc reports were provided to field teams with real-time sales reporting and budgeting numbers so that they could better optimize cross-selling and upselling opportunities with their customers.
The client was provided with 360° technical support by way of IT, product, system user support, troubleshooting, issue resolution services, and support for various applications. This helped bring about consistency in the technology used by the client and their partners by promoting eSolution applications to over 15,500 dealers, making communications more efficient in inventory and order management.