The success of the project ultimately lies in the synergy between customer experience and marketing – better resolution means better customer sentiment, which also means that every dollar spent on social is amplified, not diminished- by poor customer experience.
|Before HGS||After HGS (2 years)|
|Average response rate – 4%||Average response rate – 35%|
|Average response time – 12 hrs||Average response time – 30 mins|
Supercharge your social media ROI
Is your social media in-channel resolution strategy saving you $200K annually? Let us help you ramp up your social media ROI by creating a trustworthy social presence.