Case Study: Retail
Delivering EPIC social engagement and in-channel customer care
Harnessing people, processes, partnerships, and AI to efficiently manage millions of owned and earned mentions
HGS applied its proven Engage, Protect, Inform, and Create (EPIC) formula to take back the control of this retailer’s online reputation. HGS treats this retailer’s social media program as a sophisticated, legitimate customer care program. The results speak for themselves.