Case Study: Consumer electronics
Delivering breakthrough sales and expanding front- and back-office B2B, B2C support for a consumer appliances company
HGS generates $3 million in revenue per month for long-term Canadian client
HGS continues to expand services reach to many areas of this client’s business—from operations to customer service. Recently the client has suggested another product line will soon be extended to HGS. And the digital innovation continues, as the client is also interested in the technical support potential of HGS’s video support technology, which is designed to optimize customer care support, to better identify product issues and support troubleshooting. With this mobile app technology, HGS is able to get a better view and understanding of a product issue and communicate more effectively with customers—for example, annotating photos to indicate where a product issue is occurring. With this type of HGS innovation and the client’s increasing trust, there is unlimited potential for this partnership.