Case Study: Travel & Hospitality
Delivering ~70% loyalty program renewals increase, 38% conversion rate for a luxury hotel chain
Asian hotel major turns to HGS for pay-for-performance-based sales for their loyalty membership program
HGS’s innovative, data-driven approach to loyalty renewals has led to stellar results. Our consultative approach has not only resulted in sales, but also resulted in a strong business partnership that has led to a redesign of their loyalty membership product with new offerings.