Case Study: Automotive
Customer complaint resolution and support for a major Indian automobile manufacturer
HGS improves customer response time, CSAT, and quality in multiple languages
We are continuously working on improving our proprietary CRM ensuring that it meets client requirements.
On July 2017, we added another LOB for this client called ‘Service Mandi’, which focuses on improving service by recruiting local mechanics who are certified by the client. To this end, we are in step with the client and the process has been ramped up by hiring more FTEs.