Case Study: Automotive
Creating a positive brand perception for a luxury automotive brand
HGS exceeds expectations of a new luxury automobile manufacturer while serving as a liaison between dealers and end-customers
For all three levels of services, HGS acts as a liaison between the dealership and end customers until all queries and issues are resolved, creating a seamless communication channel. To ensure tracking and measurement, agents are required to follow the client’s SOP and report on every case using the client’s case management tool.