Creating contact flows with Amazon Connect to expedite a contact center migration
The full contact center solution — both agents and technologies! — was set up for the world’s largest ecommerce company within 30 days
Client was seeking a new contact center solution and needed to select a solution provider who could deliver a full-service solution, inclusive of migration services. Specifically:
HGS Digital’s team of services professionals worked in conjunction with the HGS Philippines technology services teams to deliver the following:
The technology was setup and deployed through a collaboration between HGS Digital team and HGS Philippines Technology services teams.