We have a team of 20 full-time social care agents that provide monitoring, engagement, insight, and analytics. We support 18-hour coverage, 7 days a week. The team is located out of two offices. Inside of our newly built Digital Intelligence Hub in Peoria, Illinois sit 16 team members, with the remainder of the team as well as our data analyst onsite at company’s global headquarters in downtown Chicago. Both teams are connected digitally via video conferencing and of course, social media.