Case Study: Experts-on-Demand
Bringing in 90+ Experts-on-Demand to Focus on Digital Strategy, Engagement, and Processes
HGS efficiently bridges gaps between teams for a large healthcare payor
This Fortune 100 company in the managed healthcare insurance industry is based in the U.S. and employs over 100,000 people. The company’s services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through several subsidiaries, supporting more than 45 million members.
Since 2017, HGS has been one of 24 preferred partners preapproved to work with business and tech owners for this client. We were also one of 700+ vendors retained based on quality and stakeholder trust during the company’s vendor reconciliation.
The client came to us with the following goals:
Working closely with our client, we hired dozens of seasoned experts to put the following two sets of plans into motion:
For the cloud piece, the HGS Digital team was tasked with migrating 3,000 workloads within four weeks. We endeavored to:
The HGS Digital team also included a cloud migration for corporate and market-specific (aka State plans) web properties to cloud infrastructure.
The efforts of our 90+ HGS Experts-on-Demand significantly reduced time to market for this client from an average of 2-3 months to less than 4 weeks and increased the speed of the end-user experience on the website. We achieved a four-week turnaround time on the cloud workloads, and we reduced cloud migration efforts by approximately 80%.
90+ Experts on demand brought in by HGS
~80% Reduction in cloud migration efforts
3K Workload migrations successfully supported
4 WKS Turnaround time on cloud workloads
186K Hours augmenting SAFe teams (as of May 2023)
50% Decrease in time to market for new market web properties
90% Improvement in website performance
<2 SEC Response time (down from 6 seconds)