Case Study: Experts-on-Demand

Bringing in 90+ Experts-on-Demand to Focus on Digital Strategy, Engagement, and Processes

HGS efficiently bridges gaps between teams for a large healthcare payor

Overview

To date, HGS has brought in 90+ experts across all workstreams to augment existing SAFe teams, support core “lights on” efforts, and accelerate new innovation across this American health insurance plan provider enterprise.

90+Experts on demand brought in by HGS

~80%Reduction in cloud migration efforts

3KWorkload migrations successfully supported

Client background

This Fortune 100 company in the managed healthcare insurance industry is based in the U.S. and employs over 100,000 people. The company’s services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans through several subsidiaries, supporting more than 45 million members.

Since 2017, HGS has been one of 24 preferred partners preapproved to work with business and tech owners for this client. We were also one of 700+ vendors retained based on quality and stakeholder trust during the company’s vendor reconciliation.

Business objectives

The client came to us with the following goals:

Assess architecture and implement refactoring solutions
Standardize process by which new sites are launched for new markets
Assist in enterprise implementation and augmentation of SAFe (Scaled Agile Framework) teams
Increase the efficiency of the development team

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Solution strategy

Working closely with our client, we hired dozens of seasoned experts to put the following two sets of plans into motion:

IMPLEMENT CLOUD ACCELERATOR

For the cloud piece, the HGS Digital team was tasked with migrating 3,000 workloads within four weeks. We endeavored to:

Create a cloud Center of Excellence (CoE), including budget establishment, intake, and data security across the CoE
Accelerate innovation across the enterprise
Develop cloud support for telehealth line of business
Perform cyber defense and security analysis (GCP and Azure)

APPLY DIGITAL STRATEGIES

The HGS Digital team also included a cloud migration for corporate and market-specific (aka State plans) web properties to cloud infrastructure.

Reduce friction points in existing implementation
Re-architect solution to better standards
Bridge gap between business teams and tech teams
Augment SAFe teams on development and program-level teams
Support the digital experience: portal development/ongoing lights on
Develop an “Everything Under Solution” strategy

Results

The efforts of our 90+ HGS Experts-on-Demand significantly reduced time to market for this client from an average of 2-3 months to less than 4 weeks and increased the speed of the end-user experience on the website. We achieved a four-week turnaround time on the cloud workloads, and we reduced cloud migration efforts by approximately 80%.

90+ Experts on demand brought in by HGS

~80% Reduction in cloud migration efforts

3K Workload migrations successfully supported

4 WKS Turnaround time on cloud workloads

186K Hours augmenting SAFe teams (as of May 2023)

50% Decrease in time to market for new market web properties

90% Improvement in website performance

<2 SEC Response time (down from 6 seconds)