Case Study: Automation
Automation Enables International Tech Distributor to Save $1.1M+ and Stay Competitive
Six departments introduce 84+ bots, resulting in speed improvements and long-term cost and labor savings
Established in 1993, this client offers supply-chain solutions for technology, telco, and digital lifestyle products in Asia, the Middle East, and Africa. In an age when customers expect online orders to be delivered within hours, every second counts. By working with HGS, the client came to the conclusion that automation is a critical tool for delivering speed, accuracy, consistency, and cost savings at scale and ultimately invested in a long-term center of excellence.
While each of the departments had separate automation goals, they can be summarized as follows.
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By engaging experts well versed in the techniques, tools, and common pitfalls of automation projects, the client was able to integrate bots without interrupting day-to-day operations. The client benefited from HGS’s proven approaches.
HGS applied LeanOps techniques, held process discovery workshops, and shadowed individual employees to unearth the processes that were best suited for automation.
Within 3 months, the team shortlisted and started automating 12 processes.
A visual roadmap and a project plan ensured everyone knew when and how they would need to be involved.
HGS’s scalable automation team (6‒14 experts) — consisting of a project manager, business analysts, technical lead, developers, and support engineers — executed according to the agreed-upon roadmap.
HGS captured existing processes for review by the employees that executed them, and then transformed the processes such that they could be performed by a bot.
Not only did company leaders select HGS to create and deploy, they asked us to maintain the completed automations and act on other automation opportunities. Years later, bot usage is still expanding.
The client can gauge ROI at any time; HGS uses a bot management console to gauge use and effectiveness.
in manual hours (estimated)
112K hrs SAVED
in labor since 2018
in turnaround times
identified and under development within 3 months
6-18 MONTH ROI
depending on process complexity and staff cooperation
84+ BOTS INTRODUCED
without hiring permanent IT staff
in average handle times (AHT), to delight customers
achieved by reducing repetitive tasks and using bots
6+ yr PARTNERSHIP
with RPA maintenance and ongoing expansion
*As calculated by HGS in February 2024