Client Success Story
A transport triumph:
Transformational growth through automation
Streamlining and increasing orders through a center of excellence
Together, the client and HGS Digital partnered on a centralized solution that defined scopes and standardized tools across the board. That automation solution allowed the disparate existing channels the client already used to continue to be the interface for the quotes and other day-to-day activities. Moreover, it’s led to dramatic increases in efficiency and earnings — including $1 million in savings from increased efficiencies.
Together, we defined success for 2022 and hit or exceeded those goals—already. In an era when up to 50% of robotic process automation (RPA) programs fail in the first year because they aren’t able to execute on the business goals, HGS Digital was able to meet and deliver beyond goals.
Because the best part? HGS Digital’s solution was able to actually generate new revenue for the client. “The EDI component of this was an integration solution that basically generated net new revenue for the organization and helped them solve a problem to which they didn’t have an answer,” says Silva, who adds, “With a lesser amount of investment, they’re getting a huge benefit.”