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Case studies and success stories

100+ examples of superior outcomes we’ve achieved for our clients

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retail coffee shop

Deepening Brand Loyalty for the World’s Leading Coffeehouse Chain

An elderly couple using blood-pressure monitor at home

Protecting Health and Loyalty with a Tenured Team Focused on Quality, Empathy, and Speed

Retirement party

UK regulator achieves high quality and CSAT with a new operating model

Mother and daughter using a tablet

Generative AI enhances CX operations, retaining agents by 89%

Customer calling contact center for a purchase

Natural language automation delivers 100 percent disclosure compliance for large financial company

Freshly implemented RPA increases productivity, saving international bank $340K

Social media response time cut by 95% for global quick-service restaurant

HGS deploys 100+ cloud experts

HGS deploys 100+ cloud experts for multinational tech company within 2.5 months

Utility client’s exceptional retention, care, and sales team grows 1,100%

Reimagined digital customer experience results in increased revenue, retention, and appointments

Image of a woman having car trouble by the roadside

Alleviating stranded driver stress with HGS Axle™

Roadside emergency

Speeding up the ERS rental car replacement process with group messaging

Freight truck on the road

A transport triumph: Transformational growth through automation

Stacking strategies for transformational CX

Image of a shopper examining a package from the shelf

HGS’s global partnership provides exceptional social care for a multinational Fortune 500 CPG company

Providing cost savings and lead generation support with social care for a Fortune 500 telecom leader in India

Delivering excellent customer engagement for the biggest fantasy sports company

Digital transformation for a diversifying Indian manufacturing company shifting from B2B to B2C

hero-cs-healthcare

Keeping patients engaged with India’s finest healthcare facility

Image of an agent working from home

Voice and chat agents conquer virtual hurdles with ease

AWS Partner Network

Increasing contact center productivity 29% by migrating to Amazon Connect with HGS Digital

Image of roadside assistance

Visual IVR drives reduction of agent calls with self-service roadside assistance

a woman working on heer computer on couch

Telecom marketplace provider achieves a 100% conversion rate while shaving costs by 40%

Image of a woman presenting data to the team

Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic

Planes circling the earth

Innovation journey takes flight with tech and training

image of a customer pushing a shopping cart

Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

image of a young boy eating a hamburger

Using technology to drive positive brand sentiment for F&B giant’s social media

image of banks of computer servers in the clouds

Office-to-home cloud migration with 85% CSAT and $184K annual savings

image of a woman and a dog in the field

Value selling drives animal health company’s success and increases sales by $2.23M

tractor-plowing

Inventory automation enables $11M in savings for agriculture giant

image of hands working on a tablet

HGS PULSE platform drives 40% improvement in reporting efficiency

Image of a young woman using her credit card on her phone

Regional bank realigns for growth with a CX modernization roadmap

Image of a hand drawing a cloud and adding migration criteria items around it

HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

Image of agents working at a call center

Building a lead generation contact center solution with Amazon Connect

Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

Image of agents working at a call center

Contact center migration: Creation of contact flows achieved with Amazon Connect

Image of a finger on the email button

HGS Digital helps MoneyGram localize and personalize emails to improve customer experiences

Image of a woman's hand pointing at the computer screen

Improving content management capabilities with a headless content management system

Image of a young woman reading from her phone

Implementing artificial intelligence and automated tagging to reduce customer support costs

Image of a woman entering her credit card info on a tablet

Integrating marketing campaigns to improve the overall customer experience

Image of a group of students working on their laptops

Establishing a strong digital presence and generating leads through marketing campaigns

image of African harmers harvesting in the field

Leveraging Oracle WebCenter Sites to accelerate time to market

Image of a residential dinning room interior, featuring Pella windows

Real-time appointment scheduler application to improve conversions

Image of a group of people discussing marketing strategy

Increasing digital engagement with a cohesive content marketing strategy

image of a group of people exercising under BeachBody program

Enriching the content management strategy to improve speed to market

Image of two employees at a restaurant discussing in front of a computer

Building customer loyalty through engaging social media content

Next-gen mobile application to improve end-user experience and maximize sales

Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

image of Agilent Technologies' equipment

Managing content, assets, and e-commerce with strategic architecture solution from HGS Digital

Image of a team discussing strategy

Improving the customer experience with a unified social CRM solution

image of a window product

Creating a customer-focused content management system (CMS) to increase sales leads

Call center agents working

Implementing process automation and personalization to improve the customer experience

Image of an elderly woman consulting with a doctor

Making data-driven decisions using a customer data platform (CDP)

image of Wendy's restranrant

Using a robust digital content management system (CMS) to handle multiple marketing assets

Image of living room furniture by Knoll

Leveraging Oracle WebCenter Sites to consolidate multiple web properties

image of a helicopter in the air

Leveraging Oracle Webcenter Sites to improve content publishing time

Image of Northwestern Medicine building

Creating new digital experiences using Oracle Webcenter Sites

image of a city scene

Leveraging a cohesive intranet portal and user-friendly CMS to improve social sharing

image of a residential building with concrete driveway

Tapping into diverse customer segments through website restructuring

image of a female researcher loking and smiling toward the audience

Leveraging Amazon Web Services (AWS) to support a multi-hospital site infrastructure

image of a workman's tool belt and mobile phone

Website rebranding to enhance customer engagement and experience

image of NYP banner outside of the buildings - "Amazing things are happening here"

Enhancing the online user experience by eliminating content silos and simplifying the CMS

a woman working from home as a contact center agent

Enabling a 20% growth in FTEs during a government-mandated wage increase

Images of a young woman shopping online with a credit card

Driving revenue through customer experience

image of a little girl shopping for grocery with mom

Raising the bar on performance, trust: evolving HGS partnership with a Fortune 200 consumer goods company

image of a family of three dining outdoors

Saving 62% of damage claims, boosting CSAT for lawn and garden products leader

image of a family of four having a picnic in front of a tent

Reducing costs for a next-generation consumer affairs program

image of a young woman talking on the phone

HGS helps client partner rekindle retail success

Image of a man holding a tablet and surrounded by abstract digital elements

Delivering cocreation collaboration to support scale reduce costs by up to 50% for a technology client

Image of a businessman waiting working on a computer at the airport

Streamlining reservations, improving quality, and reducing abandon rates for an airline

Image of a young woman waiting for flight at the airport

Driving sales conversions and enhanced CSAT for a well-known travel and transit company

image of a couple working on bills

Providing stellar customer service for a high-growth payments app

Image of two peopl at a car dealership

Converting 80% of SMS contacts to leads for auto shopping website

Image of a young woman looking into a store window display

Inspiring growth through retention, AHT, and CSAT wins

Image of a young woman lookin at a table in a coffee shop

Driving new revenue, efficiencies, and industry-leading CX

Image of online travel booking

Providing rapid scale and high quality for a high-growth, first-time outsourcer

a young woman looking at her smartphone

HGS website portal achieves 97% resolution rate online in just 90 days

image of a woman pushing a shopping cart

Processing more than 1.6M social moments annually for a leading retailer

a transportation truck on the road

Customer complaint resolution and support for a major Indian automobile manufacturer

Image of a man driving a luxury car

Providing high quality, competitive contact center solutions for an automobile major

a young woman driving

Support for CSAT and customer complaint resolution for a major automotive manufacturer

Image of a woman dropping coins into a piggy bank

Supporting, improving finance and accounts operations for one of the largest private banks in India

image of a young woman using a credit card

Establishing a strong digital presence & generating leads through marketing campaigns

Image of a young woman checking her smartphone

Nearshore solution drives innovation and cost transformation

Image of a young man talking on his mobile phone

Community commitment powers business growth for HGS customer — a financial services leader

Image of a young woman walking with several colorful shopping bags

HGS advances paint company with breakthrough digital expertise

Image of a luxury car

Creating a positive brand perception for a luxury automotive brand

Image of a Jamaica couple working with a banker

HGS and Jamaica Bank achieve symmetry in CSAT and growth

Image of a hotel room

Revamping the brand strategy and website for a boutique hotel chain

Image of a woman showing her reward card in a hotel

Delivering ~70% loyalty program renewals increase, 38% conversion rate for a luxury hotel chain

Increasing sales and accessibility through a UK clothing website

Image of a man looking at some life insurance information

Accelerating growth with significant conversions, collections for major life insurer

Image of a little girl eating a burger with her mother

Serving up best-in-class social customer care and reputation management

Image of a person standing by a computer desk

HGS moves needle on sales and retention for Fujitsu, UK Post Office

Image of a person working on his laptop

HGS empowers retailer with more actionable VOC survey and analytics

Indian young couple texting to each other at the same table

Resolution-based approach drives reduction in email volumes for Indian telco

a group of contact center agents

Significant cost savings and customer retention for a UK telco

Image of a woman making copies at the copier machine

HGS achieves AHT, CX improvements for consumer electronics leader

Global locations

USA • UK • Canada • India • Philippines • Jamaica • Australia • Colombia

Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068

Registered Office: 171, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra

CIN: L92199MH1995PLC084610

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