Insights

Case studies and success stories

100+ examples of superior outcomes we’ve achieved for our clients

View All Insights

photo of a woman paying with a credit card

Combination of Upselling and Analytics Yields $50M in Additional Sales

Retirement party

UK Regulator Achieves High Quality and CSAT With a New Operating Model

Customer calling contact center for a purchase

Natural language automation delivers 100 percent disclosure compliance for large financial company

Freshly implemented RPA increases productivity, saving international bank $340K

Image of a woman presenting data to the team

Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic

Image of a young woman using her credit card on her phone

Regional bank realigns for growth with a CX modernization roadmap

Image of a finger on the email button

HGS Digital helps MoneyGram localize and personalize emails to improve customer experiences

Image of a woman entering her credit card info on a tablet

Integrating marketing campaigns to improve the overall customer experience

Image of a group of students working on their laptops

Establishing a strong digital presence and generating leads through marketing campaigns

Images of a young woman shopping online with a credit card

Driving revenue through customer experience

image of a couple working on bills

Providing stellar customer service for a high-growth payments app

Image of a woman dropping coins into a piggy bank

Supporting, improving finance and accounts operations for one of the largest private banks in India

image of a young woman using a credit card

Establishing a strong digital presence & generating leads through marketing campaigns

Image of a Jamaica couple working with a banker

HGS and Jamaica Bank achieve symmetry in CSAT and growth

image of a couple talking with their financial planner

Driving $70 million in savings for a workers’ comp payer

Global locations

USA • UK • Canada • India • Philippines • Jamaica • Australia • Colombia

Global Headquarters: GHS, Bommanahalli, Hosur Road, Bengaluru – 560068

Registered Office: Tower C (1st floor), Plot C-21, G Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051

CIN: L92199MH1995PLC084610

Online Dispute Resolution (ODR)

© Hinduja Global Solutions Limited. All rights reserved.