Insights

Case studies and success stories

100+ examples of superior outcomes we’ve achieved for our clients

Protected: Freshly implemented RPA new draft

Customer calling contact center for a purchase

Natural language automation delivers 100 percent disclosure compliance for large financial company

Freshly implemented RPA increases productivity, saving international bank $340K

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Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic

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Regional bank realigns for growth with a CX modernization roadmap

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HGS Digital helps MoneyGram localize and personalize emails to improve customer experiences

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Integrating marketing campaigns to improve the overall customer experience

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Establishing a strong digital presence and generating leads through marketing campaigns

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Driving revenue through customer experience

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Providing stellar customer service for a high-growth payments app

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Supporting, improving finance and accounts operations for one of the largest private banks in India

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Establishing a strong digital presence & generating leads through marketing campaigns

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HGS and Jamaica Bank achieve symmetry in CSAT and growth

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Driving $70 million in savings for a workers’ comp payer

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